Hangzhou Xiaoshan International Airport
    IATA Code: HGH

    Hangzhou Xiaoshan International Airport

    Hangzhou Xiaoshan International Airport Sits 27 km East of the City Centre in Xiaoshan District and Is Zhejiang's Main Gateway, Handling More than 50 Million Passengers a Year

    View All eSIM Plans for China
    Airport Data Sheet
    HGH
    IATA / ICAOHGH / ZSHC
    ServesHangzhou, China
    Coordinates30.2361° N, 120.4289° E
    Elevation23 ft
    Number of Terminals2 Terminals in Use
    Airport Opening HoursOpen 24/7
    Recommended Arrival Time2 h before Departure
    Official Websitehzairport.com
    // Airport Data

    Hangzhou Xiaoshan International Airport at a Glance

    Four Terminals Were Built, but Passengers Use Two: Terminal 3 for Domestic Flights and the Much Larger Terminal 4 for International, Hong Kong, Macau and Taiwan Services. They Stand about 600 m Apart, Joined by a Free Shuttle, and Share One Landside Transport Centre Holding the Metro Station, the Coach Station and the Car Parks

    IATA HGH · ICAO ZSHC · Elev 23 ft
    // Connectivity

    Is There Free WiFi at Hangzhou Xiaoshan International Airport?

    Yes, Free Wi-Fi Covers the Public Areas of Both Working Terminals. Sign-In Is by Mobile Number and an SMS Code, Which Is the Catch for a Visitor: A Number That Cannot Receive a Chinese Text Cannot Finish It, so Many Arrivals Fall Back on Their Own Data

    Where Can I Buy a SIM Card at Hangzhou Xiaoshan International Airport?

    Security Lane 02 · Place One Option on the BeltLive Compare
    X-Ray MonitorScanning · travelData.shop eSIM

    Airport WiFi

    Connection SpeedSlow / Unstable
    CostFree, Often Time-Limited
    Activation TimeLogin / Ads / Forms
    Documents NeededYes (eMail / ID / Login)
    CoverageOnly inside Airport
    SecurityPublic Network (Risk)
    Can Be Set Up before You FlyNo
    Local Phone NumberNo
    Can Pay in CashNot Applicable
    Where You Get ItAt the Terminal, Once You Land

    Local SIM Card

    Connection SpeedFast 4G/5G Speeds
    CostCounter Price, Varies by Desk
    Activation TimeQueue and Paperwork at the Desk
    Documents NeededPassport Often Required
    CoverageWorks across Entire Country
    SecurityPrivate Secure Connection
    Can Be Set Up before You FlyNo
    Local Phone NumberYes
    Can Pay in CashYes
    Where You Get ItA Desk or Kiosk in the Terminal

    Roaming Options

    Connection SpeedFast, Depends on Your Plan
    CostYour Operator Rate, Can Be High
    Activation TimeInstant Connection
    Documents NeededNone
    CoverageWorks across Entire Country
    SecurityPrivate Secure Connection
    Can Be Set Up before You FlyYes
    Local Phone NumberKeeps Your Own Number
    Can Pay in CashNo
    Where You Get ItAlready Active on Your Phone

    travelData.shop eSIM

    Connection SpeedFast 4G/5G Speeds
    CostFree Trial, Then from 2.99 $
    Activation TimeInstant Connection
    Documents NeededNone
    CoverageWorks across Entire Country
    SecurityPrivate Secure Connection
    Can Be Set Up before You FlyYes
    Local Phone NumberOn Selected Plans
    Can Pay in CashNo
    Where You Get ItOnline, before You Leave Home
    PlanPilot™ AI · Verdict
    Set It Up before You Fly and You Land Already Online
    // Why eSIM

    Why Use eSIM Instead of Hangzhou Xiaoshan International Airport WiFi?

    Skip the Login Portals — Land, Tap Once, and You Are on a Fast Private Connection That Keeps Working Far beyond the Terminal

    Instant Connection

    Get Online the Moment You Land — No Searching for WiFi, No Waiting, No Login Screens

    Works beyond the Airport

    Stay Connected across the Entire China — From the Airport to Your Hotel, City Center, or Road Trip

    No Public WiFi Risks

    Avoid Slow, Unsecured Public Airport Networks & Stay on Your Own Private Mobile Connection Instead

    Perfect for Travel Essentials

    Use Maps, Book a Ride, Check-In to Your Hotel, or Message Instantly after Arrival

    // Setup

    How to Get Internet at Hangzhou Xiaoshan International Airport

    Get Connected Instantly after Landing — No Airport WiFi Needed

    1. 01
      Pre-Flight

      Choose Your DATA Plan

      Pick the Best Option for Your Arrival at Hangzhou Xiaoshan International Airport

    2. 02
      Boarding

      Install eSIM in One Tap

      Activate Your eSIM Instantly with One Tap — QR Code Available as a Backup

    3. 03
      Arrival

      Get Online Instantly

      Start Using Internet Immediately at Hangzhou Xiaoshan International Airport

    // Boarding Data

    Best Way to Get Internet at Hangzhou Xiaoshan International Airport

    Compare Free WiFi vs Mobile Data & Choose What Works Best for You

    // FAQ

    FAQs about Internet at Hangzhou Xiaoshan International Airport

    Everything You Need to Know about Getting Online at Hangzhou Xiaoshan International Airport

    In Most Cases, Yes. eSIM Mobile Data Is Usually Faster, More Stable, and More Secure than Crowded Public WiFi at Hangzhou Xiaoshan International Airport, Especially during Peak Travel Hours
    Yes. You Can Buy and Install Your eSIM before Departure so Your Mobile Data Works Instantly When You Land at Hangzhou Xiaoshan International Airport
    No. If Your Phone Supports eSIM, You Don’t Need to Buy a Physical SIM Card at Hangzhou Xiaoshan International Airport — You Can Get Mobile Data Instantly Online
    Yes. Once Your eSIM Is Installed, Your Mobile Data Starts Working as Soon as You Land and Connect to a Local Network
    Most Travelers Are Comfortable with 1GB to 5GB for Navigation, Ride Apps, Messaging, and Light Browsing during the First Days after Arrival
    Yes. Most Dual-SIM Phones Allow You to Keep Your Regular SIM for Calls and SMS While Using eSIM for Mobile Data
    Yes. You Can Increase Your Data Amount and Also Extend Your Plan Validity, Depending on the Provider and Package Options Available for Your eSIM
    Support // LIVE CHAT 24/7

    Still Need Help?

    Chat With Our Support Team 24/7 for Help With Compatibility, Installation, Activation, or Connection Issues

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    // Terminal Guide

    First Time at Hangzhou Xiaoshan International Airport? Here’s What You Should Know

    Number of TerminalsF1
    2 Terminals in Use
    Terminal 3 and Terminal 4 Are the Two in Service. T1 and T2 No Longer Take Passengers, so the Numbering Runs Ahead of What Is Open
    HGH · Terminal Guide · F1
    Terminal LayoutF2
    T3 Domestic, T4 International
    Terminal 3 Takes Domestic Flights. Terminal 4, Opened in 2022 and Much the Larger, Adds International, Hong Kong, Macau and Taiwan Services
    HGH · Terminal Guide · F2
    Transfers between TerminalsF3
    Free Shuttle, 06:00-24:00
    A Free Bus Runs between Them 06:00-24:00, Picking Up beside Gate 13 at T3 and by the International Arrivals Exit at T4. The Walk Is about 600 m
    HGH · Terminal Guide · F3
    Airport Opening HoursF4
    Open 24/7
    Flights Run through the Night and the Coaches Wait for the Last Arrival. Shops and Lounges Keep Shorter Hours; the Metro Station Runs 05:50-00:27
    HGH · Terminal Guide · F4
    Check-In and Security HoursF5
    Closes 40 min Before
    Staffed Check-In Opens 120 min before Departure and Closes 40 min before It; Self-Service Opens 8 h Ahead. Gates Close 20 min before Departure
    HGH · Terminal Guide · F5
    Recommended Arrival TimeF6
    2 h before Departure
    The Airport's Own Advice Is 2 h. Its Service Pledge Targets Check-In inside 10 min for Domestic Flights and 18 min for International Ones
    HGH · Terminal Guide · F6
    // Airport Parking

    Where Can I Park at Hangzhou Xiaoshan International Airport?

    See Practical Airport Parking Options, Walking Time to Terminals, Typical Price Guidance, and Booking Tips before You Drive to the Airport

    Parking Options
    6 Available
    Booking Advice
    Pre-Book Online
    Parking Ticket

    Transport Centre Car Park

    Walk Time to Terminal
    Lift to Level B2 or 2F, Then a Short Walk
    Typical Price
    CNY 10 an Hour, CNY 100 a Day Maximum
    Location
    Levels B1 to B4 of the Transport Centre, Entered from Airport Road 1
    Best For
    Anyone Parking Right beside the Terminal

    4,405 Spaces. B4 Zone A and B3 Zone E Sit under Terminal 4, B4 Zone D and B3 Zone H under Terminal 3. First 15 min Free; Height Limit 2 m

    HGH · TR · Transport Centre Car Park
    Parking Ticket

    P2 Underground Car Park

    Walk Time to Terminal
    Underneath the Terminal
    Typical Price
    CNY 10 an Hour, CNY 120 a Day Maximum
    Location
    Directly under the Terminal Buildings, Signposted P2
    Best For
    Short Stays and Bad Weather

    835 Spaces. The First 15 min Are Free, and at CNY 120 the Daily Cap Is the Airport's Highest, so It Suits Hours Rather than Days

    HGH · P2 · P2 Underground Car Park
    Parking Ticket

    P3 Multi-Storey Car Park

    Walk Time to Terminal
    Free Shuttle Line 1, 2 or 3
    Typical Price
    CNY 10 an Hour, CNY 70 a Day Maximum
    Location
    Off Zhehang Road and Hangjing Road, in Front of the Terminals
    Best For
    Two or Three Days Away

    1,375 Spaces and a Lower Daily Cap than the Car Parks under the Terminals. All Three Shuttle Lines Call Here. First 15 min Free

    HGH · P3 · P3 Multi-Storey Car Park
    Parking Ticket

    P4 and P5 Overflow Car Parks

    Typical Price
    CNY 6 an Hour, CNY 50 a Day Maximum
    Location
    Temporary Ground-Level Car Parks on the Airport Estate
    Best For
    The Cheapest Hourly Rate on the Estate

    778 Spaces in P4 and 612 in P5, Charged at the Lowest Rate the Airport Publishes. First 15 min Free

    HGH · P4 · P4 and P5 Overflow Car Parks
    Parking Ticket

    East Zone Shuttle Car Park

    Walk Time to Terminal
    Free Shuttle Line 2 to T3 and T4
    Typical Price
    CNY 6 an Hour, CNY 50 a Day Maximum
    Location
    East Side of the Airport, on Shuttle Line 2, Signposted P16
    Best For
    Long Stays with a Ride to the Door

    102 Car Spaces and 61 for Larger Vehicles. Shuttle Line 2 Runs around the Clock, Every 10 min through the Day and Every 30 min after 00:30

    HGH · EA · East Zone Shuttle Car Park
    Parking Ticket

    VIP Car Parks

    Walk Time to Terminal
    Closest to the Doors
    Typical Price
    CNY 10 an Hour, CNY 120 a Day Maximum
    Location
    Terminal 4 North and South, Plus the Older P1 Area
    Best For
    Meeting or Dropping Someone Off

    26 Spaces at T4 South, 46 at T4 North and 96 at P1. Booked Vehicles Get the First 40 min Free, the Longest Free Period Anywhere on the Airport

    HGH · VIP · VIP Car Parks

    Rates Fall with the Distance from the Terminal: CNY 100 a Day under the Doors, CNY 70 in the P3 Garage and CNY 50 in the Outlying Car Parks. Level B1 Holds a Fast-Charging Zone for Electric Cars

    // Airport Lounges

    What Facilities Does Hangzhou Xiaoshan International Airport Have?

    Lounges at Hangzhou Xiaoshan International Airport

    Access Key — Who Gets in, Stated Once
    Priority Pass× 6

    Priority Pass, with a Maximum Stay of 2 Hours; Children under 2 Free

    VIP Lounge 25

    Terminal 4 · International Departures, Airside
    Air ConditioningDay BedsFlight DisplaysStep-Free Access
    HGH · Pass 01 · Daily 06:20-23:00

    After Security Turn Left and Take the Escalator to the Fifth Floor

    First Class Lounge 9

    Terminal 3 · Domestic Departures, Airside
    Air ConditioningDay BedsFlight DisplaysStep-Free Access
    HGH · Pass 02 · Daily 06:30-22:00

    On the Fourth Floor near Gate B23, past Security. No Smoking, No Dress Code

    VIP No. 6 Lounge

    Terminal 3 · Domestic Departures, Airside
    Air ConditioningNewspapersFlight DisplaysStep-Free Access
    HGH · Pass 03 · Daily 06:30-22:00

    Directly Opposite Gate B23. Small, so Entry Is Refused When It Fills

    VIP Lounge

    Terminal 3 · Domestic Departures, Landside
    Air ConditioningDay BedsFlight DisplaysStep-Free Access
    HGH · Pass 04 · Daily 06:30-22:00

    Second Floor near Gate 13, before Security. Bring a Same-Day Boarding Pass

    VIP Lounge 16

    Terminal 4 · Domestic Departures, Airside
    Air ConditioningDay BedsFlight DisplaysStep-Free Access
    HGH · Pass 05 · Daily 06:30-22:00

    Second Floor: After Security Turn Left and Walk about 100 m

    VIP Lounge 26

    Terminal 4 · Domestic Departures, Landside
    Air ConditioningDay BedsFlight DisplaysStep-Free Access
    HGH · Pass 06 · Daily 06:30-22:00

    Fourth Floor near Gate 29, before Security. Bring a Same-Day Boarding Pass

    // Passenger Facilities

    Lounges, Food, ATMs and Storage

    Check Practical Terminal Services While Waiting, Arriving or Departing: Food, ATMs, Storage, Charging, Accessibility Support and More

    Two Cash Machines Run around the Clock: Bank of China Just South of Gate 11 in Terminal 3, and ICBC on the East Side of Check-In Island P in Terminal 4
    Two Counters in Terminal 4: About 50 m East of Border Control in International Departures, 06:30-22:30, and on the North Side of International Arrivals, 06:30-23:00
    Left Luggage Sits behind Check-In Island F in the Terminal 3 Departures Hall, 06:30-23:00. CNY 10 a Piece Up to 8 h, CNY 15 to 16 h, CNY 20 to 24 h
    Two Desks, Both 08:15-22:00: Opposite Gate 12 on the Terminal 3 Arrivals Level, and about 50 m Right of the International Arrivals Exit on Terminal 4 Level 2
    The Airport Lists More than 200 Outlets across the Two Terminals, from a 24 h Lawson to Noodle Houses and Coffee Bars. Free Drinking Fountains Stand Throughout
    Duty Free Is Run by CDF, Airside in Terminal 4 International Departures near Gate 474 and Again in International Arrivals. A Tax-Refund Desk Sits 80 m West of Border Control
    Free Charging Runs 24 Hours in Both Terminals, Landside and Airside, with Two-Pin and Three-Pin Sockets Plus USB and USB-C. Terminal 4 Has Banks at Nine Gates
    Baby-Care Rooms Sit in the Main Processing Areas, and 200 Infant Buggies Are Kept Airside in the Departures Hall. Prams Are Taken at the Gate and Returned on Arrival
    There Is Nowhere to Smoke Indoors. Every Indoor Smoking Room Closed on 1 January 2019 under Hangzhou's Smoking Rules, Leaving Only Marked Areas outside the Terminals
    Step-Free Routes, Accessible Toilets and Staffed Assistance Run through Both Terminals, and the Transport Centre Car Park Holds 112 Accessible Bays, Bookable on 0571-83833863

    Free Showers Run around the Clock in Terminal 4, Airside on the Domestic and International Sides and Again in International Arrivals. A 24 h Medicine Machine Stands Opposite Check-In H17 in T3

    // Overnight Stay

    Where Can I Sleep at Hangzhou Xiaoshan International Airport?

    Find On-Airport and Nearby Hotel Options, How to Reach Them from Arrivals, Expected Nightly Rates, and Practical Booking Tips for Late Arrivals or Early Departures

    Hotels Nearby
    4 Available
    Connected to TerminalHGH · H1

    Hyatt Regency Hangzhou Xiaoshan International Airport

    How to Reach
    About a 2 min Walk to Departures and Arrivals
    Location
    Level 2 of the Transport Centre, at the Terminal 4 Arrivals Level
    Best For
    An Early Flight without Leaving the Airport

    336 Rooms and Suites, an Indoor Pool, a Spa, a 24 h Gym and Self-Service Check-In Kiosks in the Lobby

    Connected to TerminalHGH · H2

    Hyatt Place Hangzhou Xiaoshan International Airport

    How to Reach
    About a 2 min Walk to Departures and Arrivals
    Location
    Level 2 of the Transport Centre, at the Terminal 4 Arrivals Level
    Best For
    A Simpler Room in the Same Building

    472 Rooms, Free Parking for Guests, a Fast-Track Security Lane, a 24 h Gym and a 24 h Shared Workspace

    On AirportHGH · H3

    Landison Hotel Hangzhou Xiaoshan International Airport

    How to Reach
    About 200 m from the Terminal Building
    Location
    88 Hangjing Road, inside the Airport Grounds
    Best For
    A Full-Service Hotel a Short Walk Away

    306 Rooms over Floors Four to Nine, a Ninth-Floor Restaurant, a Spa, a Gym and an Airport Coach Ticket Machine in the Lobby

    Near AirportHGH · H4

    Vienna Boutique Hotel Xiaoshan Airport

    How to Reach
    Free Hotel Shuttle on Request, about 3 min
    Location
    Junction of Hangjing Road and Xiangyue Road
    Best For
    A Budget Room a Few Minutes Away

    800 m from the Terminal. No Shuttle 01:30-04:30; Then Take the Free Airport Bus from Gate 12 to the Complex Building Stop

    Two of the Four Sit inside the Transport Centre, Two Minutes from the Terminal 4 Doors; the Other Two Stand on the Airport Estate a Short Drive Away. None of Them Publishes a Standing Nightly Rate

    // City Transfer

    How Do I Get from Hangzhou Xiaoshan International Airport to Hangzhou?

    Bus & Train at Hangzhou Xiaoshan International Airport

    See Exact Route Options, Departure Points, Schedule Windows and Ticket Tips for Getting to the Center after Landing

    Bus Connection

    B1

    Airport Coach, Wulinmen Line

    About 60 min
    Departure Stop
    Coach Station, Transport Centre Level F1, North-West Side
    Arrival Stop
    Wulinmen, the Former CAAC Ticket Office, via Pinghai Road
    Schedule
    6 Fixed Departures, Then Flight-Led · From the Airport 23:30-01:30 and Later; from Wulinmen 04:30-05:30
    Ticket
    CNY 20 One Way, Sold at the Counter, a Machine or Online

    This Is an Overnight Service Now That the Metro Covers the Day. Departures Run from 23:30 to 01:30 and Then Follow the Arriving Flights until the Last One Lands; the Return Leaves Wulinmen at 04:30, 05:00 and 05:30

    HGH · B1 · Airport Coach, Wulinmen Line
    B2

    Airport Coach, Hangzhou East Railway Station Line

    About 60 min
    Departure Stop
    Coach Station, Transport Centre Level F1
    Arrival Stop
    Hangzhou East Railway Station
    Schedule
    4 Departures a Night · 23:50, 00:30, 01:10 and 01:50
    Ticket
    CNY 28 One Way, Sold at the Coach Station or Online

    Another Night-Only Line, and It Runs One Way Only: There Is No Coach Back from the Station to the Airport. Through the Day Metro Line 19 Covers the Same Journey in about 20 Minutes for a Quarter of the Fare

    HGH · B2 · Airport Coach, Hangzhou East Railway Station Line
    B3

    Regional Coach, Shaoxing Line

    Departure Stop
    Coach Station, Transport Centre Level F1
    Arrival Stop
    Shaoxing Passenger Transport Centre, via Keqiao Air Terminal
    Schedule
    10 Departures a Day · 09:00-19:50 from the Airport
    Ticket
    CNY 40 to Shaoxing, CNY 30 to Keqiao

    Shaoxing Is One of More than Twenty Places the Coach Station Reaches across Zhejiang. Return Times Are Set at the Far End, so Ask the Shaoxing Passenger Transport Centre on 0575-88022222 Rather than the Airport

    HGH · B3 · Regional Coach, Shaoxing Line
    B4

    Regional Coach, Yiwu Line

    About 100 min
    Departure Stop
    Coach Station, Transport Centre Level F1
    Arrival Stop
    Yiwu International Trade City Passenger Centre
    Schedule
    18 Departures a Day · 08:45-21:00 from the Airport
    Ticket
    CNY 72 One Way; Real-Name Ticketing, so Carry Your Passport

    Yiwu's Wholesale Market Is Why This Line Runs Eighteen Times a Day. Seats Are Sold Up to Seven Days Ahead Online and at the Counter, and a Passport Is Accepted as the Identity Document a Chinese Ticket Requires

    HGH · B4 · Regional Coach, Yiwu Line
    2016

    City Bus Route 2016

    Departure Stop
    Terminal 4
    Arrival Stop
    Jingdong Village, Xiaoshan District
    Schedule
    From the Airport 07:00-19:00; Inbound 06:30-17:30
    Ticket
    From CNY 3

    An Ordinary City Bus Rather than an Airport Service, and Useful Only for Short Trips inside Xiaoshan District. Anyone Heading into Hangzhou Proper Is Better Off on the Metro Downstairs

    HGH · 2016 · City Bus Route 2016

    Train Connection

    1

    Hangzhou Metro Line 1

    About 60 min
    Departure Stop
    Xiaoshan International Airport Station, Transport Centre Level B1
    Arrival Stop
    Hangzhou East Railway Station, Wulin Square and Longxiangqiao for West Lake
    Schedule
    Every 8 min · First Train 06:00, Last Train 22:30
    Ticket
    CNY 2-8, Distance-Based; Buy at a Machine or Tap a Transit Card

    The Airport Is the Eastern Terminus, so Every Train Runs the Length of the Line through the City and Out to Xianghu. It Stops Everywhere, Which Makes It the Slowest of the Three but the Only One Reaching West Lake Direct

    HGH · 1 · Hangzhou Metro Line 1
    19

    Hangzhou Metro Line 19

    About 20 min to Hangzhou East
    Departure Stop
    Xiaoshan International Airport Station, Transport Centre Level B1
    Arrival Stop
    Hangzhou East Railway Station and Hangzhou West Railway Station
    Schedule
    Every 8-10 min · To Hangzhou West 06:03-23:14; to Yongsheng Road 06:20-00:09
    Ticket
    CNY 2-10; about CNY 7 to Hangzhou East Railway Station

    The Express of the Three: 18 Stations over 59 km at Up to 120 km/h, Opened with Terminal 4 in September 2022. It Is the Fast Way to Either Mainline Railway Station, and the Carriages Carry Luggage Racks

    HGH · 19 · Hangzhou Metro Line 19
    7

    Hangzhou Metro Line 7

    Departure Stop
    Xiaoshan International Airport Station, Transport Centre Level B1
    Arrival Stop
    Wushan Square, Citizen Centre and Jiangdong'er Road
    Schedule
    Every 9 min · To Wushan Square 06:16-22:49; to Jiangdong'er Road 06:06-23:14
    Ticket
    CNY 2-8, the Same Distance-Based Fare as Line 1

    Line 7 Has Reached Wushan Square, at the Southern End of the West Lake District, since April 2022, Calling at the Citizen Centre and the Olympic Sports Centre in Qianjiang New City on the Way

    HGH · 7 · Hangzhou Metro Line 7
    // Ground Transport

    Taxi, Ride Apps and Car Rental

    Compare the Main Door-To-Door Options after Landing, Including Official Taxi Pickup Points, Ride-Hailing Availability and On-Airport Rental Counters

    Taxi Fare
    110-150 ¥
    Ride Apps
    DiDi, Amap, Caocao Mobility, Alipay
    Rental Companies
    2 Available

    Regular Taxi

    Official Operators
    Hangzhou Metered Taxis, Hangzhou Electric Taxis
    Pickup Point
    Two Ranks: Outside Gate 14 on the T3 Arrivals Level, and on the F1 Walkway between T4 and the Transport Centre
    Travel Time to Center
    About 40-60 min
    Payment Methods
    By the Meter Only; Fares Are Not Negotiated

    Ride Apps

    DiDi
    24/7 across Hangzhou
    PricingMetered in the App, Usually Cheaper than a Taxi
    Pickup PointTransport Centre Level B2, Lift Lobbies 2, 3 and 4
    NotesDiDi's English-Language App Books the Same Cars as the Chinese One. Adding Your Flight Number Lets the Driver Follow a Delay Rather than Cancel on You
    HGH · Ride Hail · DiDi
    Amap
    24/7; Aggregates Several Fleets
    PricingQuoted before You Confirm
    Pickup PointTransport Centre Level B2, Lift Lobbies 2, 3 and 4
    NotesAmap's Ride Tab Has an English Interface and Calls Cars from Several Operators at Once, Which Shortens the Wait When a Bank of Flights Lands Together
    HGH · Ride Hail · Amap
    Caocao Mobility
    24/7 in Hangzhou
    PricingMetered in the App
    Pickup PointTransport Centre Level B2, Lift Lobbies 2, 3 and 4
    NotesA Hangzhou Operator Running an Electric Fleet, so the Cars Are Usually Newer than the Average Street Taxi
    HGH · Ride Hail · Caocao Mobility
    Alipay
    24/7
    PricingQuoted before You Confirm
    Pickup PointTransport Centre Level B2, Lift Lobbies 2, 3 and 4
    NotesAlipay's Built-In Transport Mini-App Books a Car without a Second Download, Which Suits a Short Visit Where Every App Wants a Chinese Number
    HGH · Ride Hail · Alipay

    Car Rental

    CAR Inc
    Desk Location
    Transport Centre Level B4, Lift Lobby 2 Service Desk
    Vehicle Pickup
    Transport Centre Car Park, Level B4
    Hours
    24/7

    One of the Two Firms the Airport Lists on Site, Also Signposted from the Terminal 4 Arrivals Level. Reservations on 18413215366

    HGH · Rental Desk · CAR Inc
    eHi Car Services
    Desk Location
    Transport Centre Level B4, Lift Lobby 2 Service Desk
    Vehicle Pickup
    Transport Centre Car Park, Level B4
    Hours
    24/7

    The Second On-Airport Firm, Sharing the Same Counter and the Same Opening Hours. Reservations on 0571-82912380

    HGH · Rental Desk · eHi Car Services

    Both Desks Share One Counter on Level B4 of the Transport Centre Car Park, Staffed around the Clock. A Foreign Licence Alone Will Not Do; a Temporary Chinese Permit Is Needed First

    // Airport FAQ

    Frequently Asked Questions about Hangzhou Xiaoshan International Airport

    Two Are in Use: Terminal 3 for Domestic Flights and Terminal 4 for International, Hong Kong, Macau and Taiwan Services Plus Some Domestic Ones. T1 and T2 Are Shut to Passengers
    Take the Metro from the Station under the Transport Centre. Line 1 Reaches Wulin Square and Longxiangqiao for West Lake in about an Hour for CNY 2 to 8, from 06:00 to 22:30
    About 20 Minutes, for around CNY 7. Line 19 Is the Express of the Three Airport Lines, Running from 06:03 to 23:14 and Linking Both Mainline Stations in Hangzhou
    Roughly CNY 110 to 150, and 40 to 60 Minutes. The Meter Starts at CNY 13 for the First 3 km, Then Charges CNY 2.5 a Kilometre to 10 km and CNY 3.75 beyond That
    There Are Two: Outside Gate 14 on the Terminal 3 Arrivals Level, and on the F1 Walkway between Terminal 4 and the Transport Centre. Both Are Marshalled and Both Are Metered
    Uber Does Not Operate in China. DiDi, Amap and Caocao All Do, Picking Up on Transport Centre Level B2 in Lift Lobbies 2, 3 and 4. DiDi's English App Books the Same Cars
    The Transport Centre Car Park under the Terminals Is CNY 10 an Hour, Capped at CNY 100 a Day. The P3 Garage Caps at CNY 70 and the Outlying P4, P5 and P16 at CNY 50
    Yes. The Coach Station on Transport Centre Level F1 Serves More than Twenty Towns in Zhejiang. Shaoxing Is CNY 40 with Ten Departures a Day, Yiwu CNY 72 with Eighteen
    The Airport Advises Two Hours. Staffed Check-In Opens 120 Minutes before Departure and Closes 40 Minutes before It, and the Boarding Gate Closes 20 Minutes before Departure
    Two Hotels Sit inside It, the Hyatt Regency and the Hyatt Place, Both on Level 2 of the Transport Centre Two Minutes from the Terminal 4 Doors. Two More Are on the Estate
    // Know before You Go

    Travel Tips & Essential Information for China

    China is a very large country with major differences between cities, regions, climate, language, and transport systems. Visitors usually find modern transport and good mobile coverage in big cities, but payment systems, internet restrictions, and language barriers can require extra preparation.

    China AT A GLANCE
    China
    LanguageStandard Chinese
    Capital CityBeijing
    CurrencyRenminbi yuan (CNY)
    Time ZoneChina Standard Time (UTC+8)
    Emergency110 police · 120 ambulance · 119 fire
    Driving Sideright
    Plug TypeType A, Type C, and Type I
    Voltage220 V, 50 Hz
    Compare Local SIM & eSIM Plans →

    Official Languages: Standard Chinese

    English is not widely spoken outside major hotels, some tourist sites, and international business areas. In large cities you may find limited English support on metro systems and at airports, but many everyday interactions commonly require translation apps or prepared addresses in Chinese.

    Mobile Network: Mobile coverage is generally strong in cities and along major transport routes, with widespread 4G and growing 5G coverage. Speeds are commonly good for local apps and services, but access to many international websites and apps is restricted.

    Roaming/SIM/eSIM: For most visitors, a local SIM or travel eSIM is usually the most practical choice for data. Roaming from your home provider may be simpler because it can sometimes allow access to services you normally use, but it is often expensive. A local SIM is commonly cheaper for longer stays and domestic use, though setup may require passport registration and local app compatibility. A travel eSIM can be the easiest balance for short trips if your phone supports it. Before travel, check whether your chosen option gives access to the apps and sites you need, and download maps, translation tools, and booking details in advance.

    International bank cards are accepted at some hotels, larger chain stores, and major transport hubs, but mobile payments dominate daily transactions. Many small shops, restaurants, taxis, and local services commonly prefer or rely on Alipay or WeChat Pay, so visitors should prepare a workable mobile payment option and also carry some cash.

    Tipping is not traditionally expected in most everyday situations in China. In many local restaurants, taxis, and basic services, people typically do not tip. Some higher end hotels, international tour services, or private guides may accept tips, especially in tourist facing settings, but it is usually discretionary rather than required.

    Plug Type: Type A, Type C, and Type I

    Voltage: 220 V, 50 Hz

    Adapter: Commonly yes, depending on your home country and device plug type. Many travelers need a universal adapter.

    China is commonly considered fairly safe for visitors in terms of street crime, especially in well traveled urban areas. The main practical risks for tourists are payment difficulties, transport confusion, internet access limits, scams in tourist zones, road safety, and rules around registration, visas, and restricted areas.

    • Use only licensed taxis or established ride hailing apps, and confirm the destination on the map before departure.
    • Carry your hotel name and destination addresses in Chinese to show drivers or station staff.
    • Watch for common tourist scams in busy sightseeing areas, such as tea ceremony invitations, art student approaches, or inflated taxi fares.
    • Keep your passport and visa documents secure, and check whether your accommodation handles the required registration with local authorities.
    • Follow local rules carefully at stations, government buildings, border areas, and when photographing sensitive sites.
    • Air quality can vary by city and season, so travelers with asthma or other respiratory conditions should monitor local conditions.
    • Road traffic can feel fast and unpredictable, so take extra care when crossing streets even at marked crossings.

    Do

    • Carry your passport or a clear copy if required for hotel check in or ticket collection.
    • Set up payment methods before arrival and keep some cash for backup.
    • Use translation apps and save key destinations in Chinese text.
    • Queue where marked and follow station and security instructions closely.
    • Ask before photographing people, religious sites, or sensitive locations.

    Avoid

    • Do not assume your usual apps, messaging services, or maps will work without preparation.
    • Do not discuss sensitive political topics casually with strangers if you are unsure of the context.
    • Do not rely only on international credit cards for everyday purchases.
    • Do not enter restricted, military, or clearly controlled areas for photos or exploration.
    • Do not ignore local registration, visa, or extension requirements.

    Local Cultural Tips

    • Politeness and calm behavior are appreciated, especially in queues, hotels, restaurants, and public transport.
    • Exchanging items such as passports, cards, or gifts with both hands is a respectful habit in more formal situations.
    • Respect for elders and authority is important, so a patient and courteous tone usually works better than confrontation.
    • Shoes are typically kept on in shops and public places, but in some homes you may be offered slippers.
    • Crowds can be heavy at stations and tourist attractions, so expect close personal space and move with patience.
    • Rules can be enforced strictly in transport, visa, and identification matters, so keep documents and booking records accessible.
    • Greet people politely and use a calm tone.
    • Avoid causing public embarrassment or direct confrontation where possible.
    • Wait to be seated or guided in more formal restaurants.
    • Use serving utensils if provided when sharing dishes.
    • Offer and receive business cards or documents respectfully, commonly with both hands.
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