Your Privacy
Protected
travelData.shop is Committed to Transparent, Secure & Responsible Handling of Your Personal Information.
This Privacy Policy Explains what We Collect, Why We Collect It & the Choices You Have to Control Your Data.
Privacy Matters
You Stay in Control
Privacy Policy : Last updated : February 2026
ALL PERSONAL INFORMATION THAT YOU PROVIDE TO US MUST BE TRUE, COMPLETE AND ACCURATE, AND YOU MUST NOTIFY US OF ANY CHANGES TO SUCH PERSONAL INFORMATION.
Introduction
We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
1. Information We Collect
The information we collect includes:
Log and Usage Data
Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
Device Data
We collect device data such as information about your computer, phone, tablet or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system configuration information.
Location Data
We collect data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your device settings and/or your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location settings on your device. Note however, if you choose to opt out, you may not be able to use certain parts of the Services.
1.2. Information Automatically Collected (App)
Geo-Location Information
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services (for example, localizing content, suggesting plans by destination, or improving fraud detection and security). If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s camera, storage, and other features. For example, camera access may be used for scanning QR codes where supported. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data
We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.
App Interaction Data
When you access travelData.shop services via an app experience, we automatically record and store certain information about the actions that you perform on the app or within app-like features (such as signup, browsing destinations, viewing plans, checkout steps, and related events). We may use analytics services (such as Google analytics technologies for app and web measurement, where implemented) to capture key events and user properties that matter to the operation, security, and performance of travelData.shop.
Push Notifications
We may request to send you push notifications regarding your account, order status, eSIM installation guidance, service updates, or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
The information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes. This information also helps us to ensure that your device is compatible with our services. If you deactivate some or all of these information-gathering paths, some parts of our service may not be available to you.
1.3. Failure to Provide Information
Depending on the context in which we request you to provide personal information, your failure to provide complete and accurate information may prevent us from completing the ordering process and/or from providing part or all of the Services.
Sometimes we must provide your personal data to third parties to comply with legal obligations. These may include, but are not limited to, national regulators or authorities, for reasons such as resolving a billing dispute, for use in legal proceedings or even national security. In these cases we will comply with whatever laws are in force at the time and provide such information as is required.
2. How Do We Use Your Information?
We use personal information collected via our Services for a variety of business purposes. We use your personal information for these purposes for our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or to comply with our legal obligations.
We use the information we collect or receive:
- To facilitate account creation and logon process (including social login)
- Request feedback and contact you about your use of our Services
- To manage user accounts
- To send administrative information to you
- To protect our Services (fraud monitoring and prevention)
- To enforce our terms, conditions and policies
- To respond to legal requirements and requests, and to prevent harm
- Fulfill and manage your orders, payments, returns, refunds, and exchanges
- Administer prize draws and competitions (where applicable)
- To deliver and facilitate delivery of services to the user (including eSIM activation details, installation guidance, and plan information)
- To respond to user inquiries / offer support to users
We may share your email address with third-party marketing partners to help us deliver SEM campaigns and other promotional activities, where permitted by applicable law and your preferences, and where appropriate mechanisms (such as consent where required) are in place.
6. What Is Our Stance on Third-Party Websites?
The Services may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. You should review the policies of such third parties and contact them directly.
7. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). We may hold certain types of data past the termination of the user’s account:
| Data Type | Retention Period |
|---|---|
| Provision of the Service(s) | 12 Months or As Required by Legislation |
| Data Usage | 12 Months or As Required by Legislation |
| Invoices and Billing Records | 7 Years |
| Customer Support Records | 3 Years |
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include, but are not limited to, encryption of data in transit and at rest where appropriate, access control policies, authentication safeguards, monitoring of infrastructure, and the use of highly secure cloud hosting and service providers. We also apply data minimization and anonymization practices wherever reasonably possible.
Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to bypass our security measures and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment, and you should take reasonable precautions to protect your login credentials and devices.
9. What Are Your Privacy Rights?
Depending on your country of residence and applicable data protection laws, you may have the right:
- to request access and obtain a copy of your personal information;
- to request correction or deletion of your personal information;
- to restrict the processing of your personal information;
- to request data portability, where applicable;
- to object to certain processing of your personal information;
- to withdraw your consent at any time where processing is based on consent.
To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing carried out before your withdrawal, nor will it affect processing based on lawful grounds other than consent.
EEA Residents
If you are a resident in the European Economic Area and you believe that we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. Contact details for EEA authorities are available here: https://ec.europa.eu/newsroom/article29/items/612080/en.
Switzerland Residents
If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you may log in to your account settings and update your profile information.
Upon your request to terminate your account, we will deactivate or delete your account and personal data from our active systems. However, we may retain certain information to prevent fraud, resolve disputes, assist with investigations, enforce our Terms and Conditions, and comply with legal obligations.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to remove or reject cookies. Please note that doing so may affect certain features or functionality of the Services.
To opt-out of interest-based advertising by advertisers on our Services, please visit: https://optout.aboutads.info/.
Opting Out of Email Marketing
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in the emails we send, or by contacting us. Even if you opt out, we may still send you service-related communications that are necessary for your account and orders.
10. Children’s Policy
travelData.shop is not directed to children under the age of 13 years, and our Services are not intended for individuals whose age makes it unlawful to process their personal data without parental consent under applicable laws such as the GDPR or other local regulations.
We do not knowingly collect personal data from children under the applicable age limit. If you are under the legal age, please do not use our Services or provide any personal information to us.
If you are a parent or legal guardian and believe that your child has provided personal data to us, please contact us at: [email protected].
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such data and may terminate the associated account.
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature that you can activate to signal your privacy preference not to have your online browsing activities tracked.
At this time, there is no universally accepted standard for recognizing and implementing DNT signals. As a result, we do not currently respond to such signals. If a standard is adopted in the future, we will update this privacy notice accordingly.
12. Do California Residents Have Specific Privacy Rights?
California Civil Code Section 1798.83, also known as the “Shine The Light” law, allows California residents to request information about personal data disclosed to third parties for direct marketing purposes.
California Consumer Privacy Act (CCPA) and similar regulations grant certain rights, including:
- the right to request access to collected personal information;
- the right to request deletion of personal data;
- the right to request disclosure of categories and purposes of processing;
- the right to opt-out of certain data sharing or selling practices;
- the right to non-discrimination for exercising privacy rights.
travelData.shop does not sell personal information to third parties. Any data sharing is conducted solely for providing and improving the Services.
To exercise your rights, you may contact us using the contact information below. We may need to verify your identity before processing your request.
We will use the personal data provided in your request only to verify your identity and fulfill your request. Additional verification information may be requested where necessary.
13. Do We Make Updates to This Notice?
We may update this privacy notice from time to time. The updated version will be indicated by a revised date and will become effective as soon as it is published on our Website.
If we make material changes, we may notify users through the Website or by other appropriate communication channels.
We encourage you to review this privacy notice regularly to stay informed about how we protect your information.
14. How Can You Contact Us About This Notice?
If you have any questions, concerns, or comments about this privacy notice or our data protection practices, you may contact us at: [email protected].
We aim to respond to all requests within a reasonable timeframe and in accordance with applicable legal requirements.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on your country of residence and applicable laws, you may have the right to request access to the personal information we collect from you, update or correct that information, or request deletion in certain circumstances.
To submit such a request, please contact us at [email protected]. We will respond in accordance with applicable legal requirements, typically within 30 days.
5. How Do We Handle Your Social Logins?
Our Services offer you the ability to register and login using your third-party social media account details (like your Google, Apple, Facebook or other logins). Where you choose to do this, we will receive certain profile information about you from your social media provider.
We will use the information we receive only for the purposes described in this notice. We do not control third-party providers’ practices. You may review their privacy notice to understand how they collect, use and share your personal information.