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Install Steps, Activation Fixes, Refund Rules and Every Other Question We Get Asked — Answers Written by Our Support Team, Found in Seconds

107 Answers · 9 Topics · 13 Languages

Install Help✦Activation Fixes✦Refunds✦Coverage Questions✦Device Compatibility✦Plans & Validity✦Top-Ups & Renewals✦

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01Can I Get a Refund?02What Is an EID and Where Do I Find It?03What Does “Pending Plan” Mean?04Does eSIM Support 5G?05How Do I Top Up My travelData Wallet?06Can I Receive Calls and SMS With My eSIM?

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Every Answer Across 9 Topics

eSIM Basics

5 Answers

What Is an eSIM?How Is an eSIM Different From a Physical SIM?What Is Roaming, and How Do I Avoid Roaming Charges?eSIM, Local SIM Card or Pocket Wi-Fi — Which Should I Take?Is an eSIM Better for the Environment?

Device Compatibility

6 Answers

Which Devices Support eSIM?How Do I Check if My Phone Supports eSIM?Is My Phone Carrier-Locked, and How Do I Check?What Is an EID and Where Do I Find It?Can I Use an eSIM on a Tablet, Laptop or Smartwatch?How Many eSIMs Can My Phone Hold?

Plans & Pricing

18 Answers

What Is a Country Plan?What Is a Time-Based Data Plan?What Is an Unlimited Data Plan?Is an Unlimited Plan Really Unlimited?What Is a Regional Plan?What Is a Global Plan?Should I Choose a Time-Based, Unlimited, Regional or Global Plan?How Much Data Do I Need for My Trip?How Do I Estimate My Data Usage?Which Plan Is Best for Remote Work?Can I Switch Plans During My Trip?Can I Combine Multiple Plans on One eSIM?When Does My Purchased Plan Become Active?What Does “Pending Plan” Mean?What Happens to My Unused Data?Can I Pause or Transfer a Plan I Have Not Used?How Do You Choose Which Plans to Show Me?How Do I Compare Plans?

Coverage & Speed

8 Answers

Which Networks Will My eSIM Connect To?Will My eSIM Work in All Countries?What Happens if I Travel to Another Country With My Current Plan?How Fast Will My Internet Be?Does eSIM Support 5G?Will My eSIM Work on a Cruise Ship or a Plane?Will My eSIM Work in China?Do You Have Guides for Airports?

Buying & Payment

19 Answers

How Quickly Will I Receive My eSIM?What Payment Methods Do You Accept?Which Currency Am I Charged in?Do I Need an Account to Buy an eSIM?Why Was My Payment Declined?Where Do I Find My Invoice or Receipt?Can I Get a Refund?Can I Buy an eSIM as a Gift?How Do I Use a Promo Code or Gift Card?What Are travelData Coins (tDC)?How Does the Referral Programme Work?Do You Offer eSIMs for Teams and Businesses?Can I Buy Several eSIMs in One Order?Do I Get a Discount for Buying Several eSIMs?How Does Cashback Work?How Do I Top Up My travelData Wallet?Can I Turn My Wallet Balance Into a Gift Card?How Do I Manage My Saved Cards?How Does the Affiliate Partners Programme Work?

Installation & Activation

14 Answers

How Do I Install My eSIM on an iPhone?How Do I Install My eSIM on an Android Phone?Where Do I Find My QR Code?What Is Manual Installation, and When Do I Need It?How Long Does Installation Take?Do I Need an Internet Connection to Install My eSIM?When Should I Install My eSIM?Do I Need to Turn on Data Roaming?What Settings Should I Configure Before Travelling?How Do I Choose Which Line Uses Mobile Data?How Do I Turn My eSIM Off Without Deleting It?What Are APN Settings, and Do I Need to Change Them?What Should I Do When I Arrive at My Destination?How Long Does Activation Take After Arrival?

Using Your eSIM

19 Answers

How Do I Check How Much Data I Have Left?Can I Use an eSIM and a Physical SIM Together?Does an eSIM Change My Phone Number?Can I Receive Calls and SMS With My eSIM?Can I Use Messaging and Calling Apps With My eSIM?Can I Use an eSIM for Verification Codes?Can I Use Hotspot or Tethering?What Happens if I Run Out of Data?What Happens When My Plan Validity Expires?Can I Top Up My Plan?Can I Use the Same eSIM Again?What Happens if I Delete My eSIM?Can I Reinstall the Same eSIM?Can I Transfer My eSIM to Another Device?Can I Use an eSIM on Multiple Devices?How Can I Use Less Data?Does an eSIM Drain My Battery?What Happens if I Lose My Phone?What Is Auto Renew, and How Do I Turn It Off?

Troubleshooting

10 Answers

What Should I Do if My eSIM Does Not Work?I Have No Service or No Internet After Installing Why Is My Plan Still Showing as Pending After Landing?My QR Code Will Not Scan “This Code Is No Longer Valid” — What Does It Mean?Why Can My Phone Not Add the eSIM?Why Is My Internet Slow?My eSIM Connected to the Wrong Network My Hotspot Is Not Working Why Was I Charged After My Plan Ended?

Account, Privacy & Security

8 Answers

Is an eSIM Safe and Secure?Can You See What I Browse?How Do I Change My eMail or Password?How Do I Delete My Account and My Data?What Is the Travel Passport?What Are Challenges and Streaks?How Do I Manage eMails and Notifications?Can I Use the Site in My Own Language?

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How an eSIM WorksEverything That Matters, From Purchase to LandingRead the Guide →Supported DevicesEvery Confirmed Phone, Tablet, Laptop and HotspotSee the List →

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Install Help✦Activation Fixes✦Refunds✦Coverage Questions✦Device Compatibility✦Plans & Validity✦Top-Ups & Renewals✦

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