Request it on the account deletion page — the account is closed and your personal data is erased, apart from the records the law requires us to keep
Before You Ask
- Spend or write off any tDC balance — credit does not survive the account and cannot be paid out
- Save any receipts you may need later
- Finish or abandon running plans — an eSIM already installed keeps working, but you lose the account view of it
- Note that referral rewards end, including any not yet earned
What Happens
- Ask for it on the deletion page — you do not have to be signed in
- We eMail you a six-digit code and you type it back, which is how we know it is you
- You see exactly what the account holds, and confirm
- Seven days pass. Nothing changes in that time: you can sign in, use your eSIMs and spend your balance
- The account is closed, your personal data is erased, and we send you one last confirmation
Changed your mind? The confirmation eMail carries a link that stops the deletion, and it works without signing in — which is the point, if you did not ask for this in the first place
After those seven days it is permanent. Balances and history cannot be restored, and a new account starts empty. An eSIM you have already installed is the exception: it keeps working until its plan ends, you just lose the account view of it.
What Is Kept, and Why
Records of payments and invoices are retained for the period tax and accounting law requires. They are kept for that purpose alone and are not used for anything else. The Privacy Policy sets out the periods.
If the aim is simply to stop receiving eMail, unsubscribing is the lighter answer — every message we send carries a link, and it does not cost you your order history
