Terms & Conditions
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Thank you for using travelData.shop !

These Terms and Conditions constitute a legally binding agreement (“Agreement”) made between you and Wissen & Wohlstand GmbH Slowakei s. r. o., with registered office at Lermontovova 3, 81105 Bratislava, Slovakia, company registration number 56218796, VAT ID: SK2122240263 (“travelData.shop”, the “Company”, “we”, “us”, or “our”), concerning your access to and use of our website, web platform, mobile applications (if any), and related services (collectively, the “Platform”). You agree that by accessing the Platform, you have read, understood, and agree to be bound by all of these Terms and Conditions.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Platform from time to time also form part of these Terms and Conditions. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We may alert you about any changes by updating the “Last updated” date of these Terms and Conditions and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Platform after the date such revised Terms are posted.

The service provided by the Platform is not intended for use by any person or entity in any jurisdiction or country where such use would be contrary to law or regulation. Accordingly, those persons who choose to access the Platform from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

travelData.shop sells prepaid eSIMs and/or prepaid digital connectivity plans based on eSIM technology (the “Service”). We may provide the Service directly and/or as a reseller, distributor, marketplace operator, or agent through one or more third-party telecommunications providers, network operators, aggregators, partners, or agents (collectively, “Partners”).

You acknowledge and agree that the underlying mobile connectivity, coverage, network quality, routing, and service availability are provided by Partners and their network operators and may vary by destination, device, and local conditions.

2.1.1. You may register for the Service through the travelData.shop Platform or via our authorized partners, agents, or channels (if any).

2.1.2. You must provide your first and last name and a verifiable email address to register. Additionally, you may upload a profile photo and state travel preferences. Such information is optional and may be provided voluntarily.

2.1.3. You must accept these Terms and Conditions and our Privacy Policy to register for, access, or use the Service.

2.2.1. We may restrict the availability of plans in certain countries or regions, or for certain devices, due to technical, commercial, regulatory, or partner limitations. You can browse, select, and purchase plans on the travelData.shop Platform or via our authorized partners and agents.

2.2.2. By purchasing the Service, you acknowledge that you have an unlocked, eSIM-compatible device, which is a prerequisite for the Service. Device compatibility is your responsibility. We do not guarantee that any specific device, operating system version, firmware, or carrier configuration will support the Service in all cases.

2.2.3. Upon purchase, you must download and install the eSIM profile onto your device in order for the data plan(s) to be configured as per your order. The downloaded eSIM profile may remain on your device after data has been consumed or your plan has expired. You may remove the eSIM in your device settings at any time; however, we recommend that you do not remove the eSIM until your plan has been depleted or expired, as removing it may prevent continued use of the Service and may affect troubleshooting or plan management.

2.2.4. To use the Service, you must first download/install the eSIM and then activate the data plan attached to the eSIM for service to commence. Downloading and activation may require a stable internet connection and may depend on partner systems and local network conditions.

2.3.1. The Service shall commence immediately following a successful download/installation of the eSIM and activation of the data plan associated with the eSIM, subject to network availability and partner provisioning.

2.3.2. The duration and validity of the Service will be as per the terms of the plan purchased (including any data cap, speed policy, fair use policy, validity period, and geographic coverage).

2.3.3. The Service will terminate either upon full consumption of the plan’s included data (or exhaustion of applicable allowances) or upon expiry of the plan validity period, whichever is earlier.

2.3.4. We may suspend or terminate your use of the Service in case of breach of your obligations set out below, with or without notice. We reserve the right to close account(s) of any customer and to request proper payment or take appropriate action if a customer attempts to use credits, promotions, vouchers, referrals, discounts, or rewards in a questionable manner, abuses any promotional program (the “Program”), breaches these Terms & Conditions, or violates any applicable law, statute, or governmental regulation.

2.4.1. The Service is provided on an “as is” and “as available” basis. We shall use reasonable efforts to make the Service available to you, contingent upon our and/or our partners’ ability to maintain network capacity and connection availability. However, because we rely on technology, networks, and systems provided by Partners, we cannot guarantee network coverage, speed, latency, quality, uninterrupted availability, or performance of the Service in any location.

2.4.2. We partner with other entities to provide the Service. We are under no obligation to disclose which partner(s), operator(s), or network(s) are used for a specific plan, destination, or session. You agree that you may also be subject to the terms, acceptable use policies, fair use policies, or other requirements of Partners and network operators.

2.4.3. Availability of the Service depends on Partners’ ability to maintain network capacity and connection availability, for which there are no guarantees.

2.5.1. You agree to use the Service in compliance with these Terms and Conditions and you are responsible for all use of the Service through your account and device(s).

2.5.2. You agree to submit true, accurate, and complete registration information and to keep such information up-to-date.

2.5.3. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is objectionable, misleading, infringes rights, or violates these Terms.

2.5.4. You agree to use the Service in accordance with all applicable laws and regulations of your home nation, your country of residence, and any country in which you are present while using the Service.

2.5.5. Unless expressly agreed otherwise in writing, you agree that the Service is for personal use and personal consumption only and may not be resold, sublicensed, or commercially exploited.

2.5.6. You agree that the Service shall not be used to engage in any action that is abusive, illegal, fraudulent, or that causes the network, partners’ systems, or the Service to be impaired or damaged, including (without limitation) attempts to bypass limitations, manipulate provisioning, misuse roaming, engage in unlawful content distribution, or conduct activities that violate acceptable use policies.

2.5.7. You agree that any credits, promotions, referrals, discounts, or rewards (the “Program”) shall not be used to undermine the fairness, integrity, or legitimate operation of the Program, including (without limitation) creating fake accounts, using fictitious identities, or attempting to obtain rewards improperly. We, in our sole discretion, reserve the right to disqualify you from the Program and/or future use of our Services.

2.5.8. You agree that we may suspend the Service in case of breach of the above obligations and that you will remain liable for all charges due under these Terms in respect of the suspended Services. Any attempt to deliberately damage or undermine the legitimate operation of the Service or the Program may be in violation of criminal and civil laws. We reserve the right to seek remedies and damages (including legal fees) to the fullest extent permitted by law, including reporting suspected unlawful activity to relevant authorities where appropriate.

3.1. You may register and purchase eSIM plans on the travelData.shop Platform. Payment may be processed by us and/or through authorized third-party payment processors, payment service providers, or agents.

3.2. All eSIM plans are prepaid. Prices may be shown inclusive of taxes or exclusive of taxes depending on your location and applicable law, and this may be indicated at checkout. Taxes (if applicable) may be calculated based on the billing information you provide and/or other legally required location signals.

3.3. “Indirect Taxes” means sales tax, value-added tax (VAT), GST, and any similar levies or taxes imposed by government entities at the time of sale of Plans.

4.1. Customers will be charged upon purchase of the eSIM plan.

4.2. Customers may request a refund or a change prior to installation and/or activation of the eSIM, or where there is a known technical problem originating from travelData.shop and/or our Partner provisioning systems after activation that prevents the Service from being delivered as purchased. Any refund, replacement, credit, or change is subject to verification, including confirming installation/activation status and usage, and may be offered at our discretion where permitted by law.

For clarity, once an eSIM plan has been activated or used, refunds are generally not available except where required by applicable consumer law or where we confirm a qualifying technical failure attributable to travelData.shop or our Partners.

4.3. Any complaints or feedback about the Service can be sent to our support team via the Platform support channels and/or by email at [email protected] (or any updated support email we publish on the Platform).

5.1. This Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Slovak Republic and applicable European Union legislation, and any dispute shall be submitted to the competent courts of the Slovak Republic, unless mandatory consumer protection laws provide otherwise.

5.2. Other mandatory rules, regulations, and laws of other states or countries may also apply to your use of the Services, including mandatory consumer, telecom, sanctions, export controls, and data protection laws.

5.3. We may be required to collect certain personal information from you in order to comply with legal and regulatory requirements (including fraud prevention, payment compliance, sanctions screening, tax requirements, or telecom-related obligations). If we request such information from you and indicate that this is for legal or regulatory compliance, then you agree that you will provide true and accurate information. Our use of your personal information is subject to our Privacy Policy (see below).

Except as otherwise indicated, the Platform is our proprietary property and all source code, databases, functionality, software, website designs, user interface elements, audio, video, text, photographs, and graphics on the Platform (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of applicable jurisdictions and international conventions. The Content and the Marks are provided on the Platform “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Platform and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you are eligible to use the Platform, you are granted a limited license to access and use the Platform and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Platform, Content, and the Marks.

We take our customers’ privacy seriously. Please review our Privacy Policy available on our website and/or within the Platform. By using the Platform, you agree to our Privacy Policy, which is incorporated into these Terms and Conditions.

Please note that we operate globally and may use service providers and infrastructure located in different countries. Accordingly, your information may be transferred to and processed in countries other than your country of residence, subject to applicable data protection laws and safeguards.

We may be compelled to disclose personal details where required by a valid order of a competent governmental authority or court, or where disclosure is otherwise required by law. By registering for the Services you acknowledge that such disclosures may occur when legally required.

The Platform may invite you to chat, contribute to, or participate in blogs, message boards, online forums, reviews, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Platform, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Platform and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.

When you create or make available any Contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights of any third party, including but not limited to copyright, patent, trademark, trade secret, or moral rights.
• You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Platform, and other users of the Platform to use your Contributions in any manner contemplated by the Platform and these Terms and Conditions.
• You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Platform and these Terms and Conditions.
• Your Contributions are not false, inaccurate, or misleading.
• Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions do not violate the privacy or publicity rights of any third party.
• Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
• Your Contributions do not violate any laws concerning child sexual abuse material (CSAM) or child pornography, or otherwise intended to protect the health or well-being of minors.
• Your Contributions do not include any offensive comments that are connected to protected characteristics where prohibited by law, including race, national origin, gender, sexual orientation, disability, or other protected status.
• Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms and Conditions, or any applicable law or regulation.

Any use of the Platform in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Platform.

By posting your Contributions to any part of the Platform, or making Contributions accessible to the Platform by linking your account from the Platform to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for the purpose of operating, marketing, improving, and providing the Platform and related services, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sub-licenses of the foregoing.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, username, profile image, and any trademarks or trade names you provide in connection with your Contributions. You waive all moral rights in your Contributions to the extent permitted by law, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain ownership of your Contributions and any intellectual property rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Platform. You are solely responsible for your Contributions to the Platform and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions, except where such limitation is not permitted by law.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Platform; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

We may provide you areas on the Platform to leave reviews or ratings. When posting a review, you must comply with the following criteria:

• you should have firsthand experience with the person/entity or service being reviewed;
• your reviews should not contain offensive profanity, abusive, racist, hateful, or otherwise unlawful language;
• your reviews should not contain discriminatory references where prohibited by law;
• your reviews should not contain references to illegal activity or instructions to commit wrongdoing;
• you should not be affiliated with competitors if posting reviews intended to manipulate perception;
• you should not make false statements or misleading claims;
• you may not post any false or misleading statements;
• you may not organize a campaign encouraging others to post reviews, whether positive or negative, in a manipulative or deceptive manner.

We may accept, reject, or remove reviews in our sole discretion. We have no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sub-licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

11.1. Use License

We grant you a revocable, non-exclusive, non-transferable, limited right to access and use the Platform on devices owned or controlled by you, strictly in accordance with these Terms. You shall not:

• decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the Platform or any part of it;
• make any modification, adaptation, improvement, enhancement, translation, or derivative work from the Platform;
• violate any applicable laws, rules, or regulations in connection with your access or use of the Platform;
• remove, alter, or obscure any proprietary notice posted by us or the licensors of the Platform;
• use the Platform for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended;
• make the Platform available over a network or other environment permitting access or use by multiple devices or users at the same time in a manner that circumvents intended access controls;
• use the Platform for creating a product, service, or software that is competitive with, or a substitute for, the Platform;
• use the Platform to send automated queries, scrape content, or engage in abusive automation;
• use any proprietary information or any of our interfaces or intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the Platform without our consent.

11.2. Apple and Android Devices

If you access the Platform through a mobile application downloaded from the Apple App Store or Google Play (each an “App Distributor”), the following terms apply: (1) the license granted to you for the application is limited to a non-transferable license to use the application on a device that utilizes iOS or Android, as applicable, and in accordance with the App Distributor’s terms; (2) we are responsible for providing maintenance and support services for the application as required by applicable law; (3) in the event of any failure of the application to conform to an applicable warranty, you may notify the App Distributor, and the App Distributor may refund the purchase price (if any) in accordance with its policies; (4) you represent and warrant that you are not located in a country subject to applicable embargoes or sanctions that prohibit access to the Platform, and that you are not on any prohibited or restricted parties list; (5) you must comply with applicable third-party terms when using the application; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of these Terms with respect to the mobile application and may enforce them.

As part of the functionality of the Platform, you may link your account with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Platform; or (2) allowing us to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose such information and/or grant such access without breaching third-party terms and without obligating us to pay any fees.

By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store certain content you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Platform, and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link accounts. If a Third-Party Account becomes unavailable or our access is terminated, the Social Network Content may no longer be available on and through the Platform. You can disable the connection between the Platform and your Third-Party Accounts at any time. Your relationship with third-party service providers is governed solely by your agreement(s) with them. We are not responsible for Social Network Content.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Platform (“Submissions”) provided by you to us are non-confidential and shall become our sole property, unless prohibited by applicable law. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions to the extent permitted by law, and you hereby warrant that any such Submissions are original with you or that you have the right to submit them. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

We reserve the right, but not the obligation, to:

• monitor the Platform for violations of these Terms and Conditions;
• take appropriate action against anyone who, in our sole discretion, violates the law or these Terms, including reporting such user to relevant authorities where appropriate;
• in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any Contributions or any portion thereof;
• in our sole discretion and without limitation, remove or disable files and content that are excessive in size or are in any way burdensome to our systems;
• otherwise manage the Platform in a manner designed to protect our rights and property and to facilitate the proper functioning of the Platform.