Terms & Conditions

You may use the Platform and purchase the Service only if you are at least 18 years old, have reached the age of majority under the law of your country of residence, and are legally capable of entering into a binding contract. Where these Terms refer to the age of 18, that age applies regardless of a lower age of majority where you live. If you are a minor, you may use the Platform only with the consent and under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using the Platform you represent that you are not located in, and are not a resident of, a country or territory subject to sanctions or embargoes that prohibit the Service, and that you are not listed on any restricted-party list. We may refuse or cancel an order where this representation is untrue.

You may register for the Service through the travelData.shop Platform or via our authorized partners, agents, or channels (if any).

You must provide your first and last name and a verifiable email address to register. Additionally, you may upload a profile photo and state travel preferences. Such information is optional and may be provided voluntarily.

To register for, access, or use the Service you must accept these Terms and Conditions and our Privacy Policy.

We may restrict the availability of plans in certain countries or regions, or for certain devices, due to technical, commercial, regulatory, or partner limitations. You can browse, select, and purchase plans on the travelData.shop Platform or via our authorized partners and agents.

By purchasing the Service, you acknowledge that you have an unlocked, eSIM-compatible device, which is a prerequisite for the Service. Device compatibility is your responsibility. We do not guarantee that any specific device, operating system version, firmware, or carrier configuration will support the Service in all cases.

Upon purchase, you must download and install the eSIM profile onto your device in order for the data plan(s) to be configured as per your order. The downloaded eSIM profile may remain on your device after data has been consumed or your plan has expired. You may remove the eSIM in your device settings at any time; however, we recommend that you do not remove the eSIM until your plan has been depleted or expired, as removing it may prevent continued use of the Service and may affect troubleshooting or plan management.

To use the Service, you must first download/install the eSIM and then activate the data plan attached to the eSIM for service to commence. Downloading and activation may require a stable internet connection and may depend on partner systems and local network conditions.

Your order is an offer to buy. The contract between us is concluded when we accept that offer by confirming the order and making the eSIM available to you, which is normally within seconds of payment; the confirmation is sent to the email address on your account and is also available in your account, and it records what you bought, what you paid and the plan terms that applied. Displaying a plan on the Platform is an invitation to buy it, not an offer, and we may decline an order — for example where a plan has been withdrawn, a destination has become unavailable, a price was shown in error, or section 2.2 or section 10.3 is not satisfied.

Where payment has been taken and the eSIM has not reached you, the contract is not performed and the obligation is ours to close. We will keep trying to provision the plan and, where we cannot, we will refund the order in full without you having to ask. The Refund Policy states the time by which you should expect the eSIM and what to do if it has not arrived.

The Service shall commence immediately following a successful download/installation of the eSIM and activation of the data plan associated with the eSIM, subject to network availability and partner provisioning.

The duration and validity of the Service will be as per the terms of the plan purchased (including any data cap, speed policy, fair use policy, validity period, and geographic coverage).

The Service will terminate either upon full consumption of the plan’s included data (or exhaustion of applicable allowances) or upon expiry of the plan validity period, whichever is earlier.

We may suspend or terminate your use of the Service in case of breach of your obligations set out below, with or without notice. We reserve the right to close account(s) of any customer and to request proper payment or take appropriate action if a customer attempts to use credits, promotions, vouchers, referrals, discounts, or rewards in a questionable manner, abuses any promotional program (the “Program”), breaches these Terms & Conditions, or violates any applicable law, statute, or governmental regulation.

Where a charge you authorised under section 6 does not go through — a renewal or the conversion of a free trial — we may suspend the eSIM it relates to until payment succeeds. This is not a sanction and does not require any fault on your part: an off-session charge cannot present a bank’s security challenge, so it can fail for a card that is in good standing. We will tell you by email and give you a way to complete the payment, and the plan resumes for the remainder of its validity once it succeeds. Where payment is not completed, the plan ends under section 3.3.3 and no further charge is made.

The Service is provided on an “as is” and “as available” basis. We shall use reasonable efforts to make the Service available to you, contingent upon our and/or our partners’ ability to maintain network capacity and connection availability. However, because we rely on technology, networks, and systems provided by Partners, we cannot guarantee network coverage, speed, latency, quality, uninterrupted availability, or performance of the Service in any location.

Two different companies stand behind a plan, and we treat them differently. The mobile network your eSIM actually roams on is named on the plan page, because it is what decides whether the plan works where you are going; where a plan can use more than one network in a country, they are listed there. The wholesale partner we buy the plan from is commercially confidential and is not named — in this document or anywhere else — and nothing here obliges us to identify it. That confidentiality does not override data-protection law: where you ask us who has received your personal data, we answer under the Privacy Policy, naming the recipient or its category as that law requires. You agree that you may also be subject to the acceptable use and fair use policies of the networks carrying your traffic.

Availability of the Service depends on Partners’ ability to maintain network capacity and connection availability, for which there are no guarantees.

You agree to use the Service in compliance with these Terms and Conditions and you are responsible for all use of the Service through your account and device(s).

You agree to submit true, accurate, and complete registration information and to keep such information up-to-date.

You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is objectionable, misleading, infringes rights, or violates these Terms.

You agree to use the Service in accordance with all applicable laws and regulations of your home nation, your country of residence, and any country in which you are present while using the Service.

Unless expressly agreed otherwise in writing, you agree that the Service is for personal use and personal consumption only and may not be resold, sublicensed, or commercially exploited.

You agree that the Service shall not be used to engage in any action that is abusive, illegal, fraudulent, or that causes the network, partners’ systems, or the Service to be impaired or damaged, including (without limitation) attempts to bypass limitations, manipulate provisioning, misuse roaming, engage in unlawful content distribution, or conduct activities that violate acceptable use policies.

You agree that any credits, promotions, referrals, discounts, or rewards (the “Program”) shall not be used to undermine the fairness, integrity, or legitimate operation of the Program, including (without limitation) creating fake accounts, using fictitious identities, or attempting to obtain rewards improperly. We, in our sole discretion, reserve the right to disqualify you from the Program and/or future use of our Services.

You agree that we may suspend the Service in case of breach of the above obligations and that you will remain liable for all charges due under these Terms in respect of the suspended Services. Any attempt to deliberately damage or undermine the legitimate operation of the Service or the Program may be in violation of criminal and civil laws. We reserve the right to seek remedies and damages (including legal fees) to the fullest extent permitted by law, including reporting suspected unlawful activity to relevant authorities where appropriate.

The Service provides mobile data connectivity. Voice calling, SMS or MMS messaging and a telephone number are included only where the plan page expressly states so; all other plans are data only. The scope, destinations and allowances of any voice or SMS component are those stated on the plan.

Emergency services (such as 112, 911 or local equivalents) cannot be reached through the eSIM, including on plans that include voice calling. You are responsible for keeping an alternative means of contacting emergency services, such as your primary SIM.

Speeds, coverage, latency and network availability are not guaranteed. They depend on the local network operators, your device, your location, congestion and any fair use or speed policy stated on the plan.

When the data allowance included in a plan is used up, connectivity stops or is reduced to the speed stated on the plan. Unused data is not carried over after the validity period ends. To continue, you may top up where the plan allows it or purchase a new plan.

Some destinations require identity registration by law before a plan can be used. Where this applies, it is stated on the plan page, and the plan cannot be activated until registration is complete. Failure to register is not a technical fault attributable to travelData.shop.

Data use is measured by the network operator carrying the traffic, and that measurement is the one that decides how much of your allowance remains. We do not meter the connection ourselves — we receive the operator’s figure through our Partner and show it to you, so the usage displayed in your account can lag actual use, and a session in progress may not be counted until it ends. Where you believe a figure is wrong, tell us under section 29 and we will ask the operator to check it.

You may register and purchase eSIM plans on the travelData.shop Platform. Payment may be processed by us and/or through authorized third-party payment processors, payment service providers, or agents.

All eSIM plans are prepaid. Prices may be shown inclusive of taxes or exclusive of taxes depending on your location and applicable law, and this may be indicated at checkout. Taxes (if applicable) may be calculated based on the billing information you provide and/or other legally required location signals.

“Indirect Taxes” means sales tax, value-added tax (VAT), GST, and any similar levies or taxes imposed by government entities at the time of sale of Plans.

If you believe a charge is wrong, tell us first. A chargeback raised with your bank takes weeks, and while it is open we cannot refund the same charge ourselves — almost every case is settled faster through support, and section 8 and the Refund Policy set out what you are entitled to. While a chargeback is open, we may pause the eSIMs and top-ups that charge paid for, stop automatic payments on your account, and take back the travelData Coins or block the gift card it bought; if your bank decides in our favour, all of it is restored. Where a chargeback is raised for a plan that was delivered and worked, we will give your bank the technical record for the eSIM. If it succeeds regardless, the paused eSIMs stay stopped where the network allows it, we may close your account, and we may recover the amount and any fee the bank charged us. Raising a chargeback for a plan you used is not a route to a refund; it is a reversal of a payment for a service you received.

Where you enable automatic renewal for a plan, you authorise us to charge the payment method saved to your account for the same plan at the price displayed when renewal was enabled, at the moment the current plan terminates under section 3.3.3. We will notify you by email before each renewal charge. You may disable automatic renewal at any time in your account before the renewal takes place, and no further charge will be made.

Where we offer a free trial that converts into a paid plan, the plan, price and conversion date are stated on the trial offer and in your account. You authorise us to charge the saved payment method on the conversion date unless you cancel the trial before then. We will notify you by email before the conversion. Cancelling does not end the trial early.

Where either charge does not go through, we will tell you by email and give you a way to complete it, and the eSIM concerned may be suspended in the meantime under section 3.3.5. We do not retry indefinitely, we do not charge a fee for a failed payment, and where payment is not completed the plan simply ends under section 3.3.3.

travelData Coins — written “tDC” here and in the Refund Policy — are the balance held in your account. Gift cards, travelData Coins, referral rewards and promotional credits are not money, do not earn interest and, except where mandatory law provides otherwise, cannot be exchanged for cash, transferred to another account or used outside the Platform. They are applied at checkout against the price of a plan. A gift card is not refundable once it has been issued: it is prepaid value that has already been delivered, in the same way a plan is.

Where a purchase paid partly with tDC or credit is refunded under section 8, each part goes back where it came from: the tDC to your balance, the money to the payment method you paid with. Money refunded to you is paid in money — that is your entitlement and we cannot substitute tDC for it. You may choose to take a money refund as tDC instead, and some people do because it is credited in days rather than waiting on a bank; choosing it is yours alone and we never make it a condition. Rewards and credits obtained in breach of section 3.5.7 may be cancelled.

A referral reward is earned when a person you referred completes a purchase that is not subsequently refunded or charged back, and it is credited to your Coins balance once that purchase is beyond the refund window. Referring yourself, a second account of your own, or an account created for the purpose does not earn a reward. Where a referred purchase is later refunded or reversed, the reward for it is withdrawn.

The referral programme, promotional campaigns, reward tiers and the rate at which Coins are earned are not part of the plan you buy. We may change them or end them for the future, and we will publish the change before it takes effect. Coins already credited to your balance are not withdrawn by such a change, and a plan you have already bought is unaffected by it.

Badges, challenges, streaks, travel statistics, reward tiers and leaderboards are a free feature of the Platform. They carry no monetary value except where a challenge expressly awards Coins, in which case those Coins are governed by this section. A leaderboard shows the display name and standing of the accounts on it; if you would rather not appear, you can leave it from your account. We may add, change, reset or withdraw any of these features, and we may exclude an account from them where section 3.5.7 has been breached.

When your account is closed, any remaining tDC, promotional credit and unredeemed reward balance are cancelled and are not paid out, except where mandatory law provides otherwise or where we closed the account for a reason that is not your breach — in which case section 23 applies. Spend or use them before you close the account. A gift card that has not been redeemed keeps its own validity and can still be used on another account. Closing an account does not erase the orders behind it: invoices are a legal record and are kept for the period the Privacy Policy states.

Customers will be charged upon purchase of the eSIM plan.

An eSIM plan is digital content. It is delivered the moment the eSIM profile and its QR code reach your account and your email, which happens within seconds of payment — not when you install or activate it. By accepting these Terms at checkout and completing the purchase you expressly request that we begin delivering the plan immediately, and you acknowledge that once it has been delivered you lose any right of withdrawal or cooling-off period that would otherwise apply to a purchase made at a distance.

A plan that does not conform to its description is refunded, whether or not you have activated it: it does not connect at all in a covered destination on a compatible device, it stops working through no fault of yours, or it was not what the plan page said it was. We will first try to repair the fault or replace the eSIM. Where that is not possible or does not solve the problem within a reasonable time, you are entitled to a refund proportionate to the part of the service you could not use, or to a full refund where the plan never worked.

A plan that connects and delivers data as described is not refunded, however much of it you used or whether you used it at all. Where a plan has not been activated and we are able to cancel it at the network so that it can no longer be used, we may agree to a refund or an exchange as a gesture rather than as an entitlement; whether that is possible depends on the plan, and the answer may be no.

Orders we fail to deliver, purchases containing more than one eSIM, top-ups, gift cards and Coins, auto-renewal and trial charges, duplicate or incorrect charges, purchases you did not make, purchases billed by the App Store or Google Play, request deadlines and processing times are all governed by the Refund Policy, which forms part of these Terms. Where it gives you less than the mandatory consumer law of your country of residence, that law applies instead.

Any complaints or feedback about the Service can be sent to our support team through the contact form on the Platform. The full route is set out in section 29 and in the Refund Policy.

The Service under these Terms is intended for personal, non-commercial use, which is why section 3.5.5 prohibits reselling it or exploiting it commercially. Buying on behalf of a business, for employees or customers, or in volume is a different transaction and is governed by a separate business agreement between us and that business.

Until a business agreement has been agreed between us, a business purchase is governed by these Terms and the Refund Policy in full, except that rights these Terms give you as a consumer are consumer rights and do not extend to a business. Ask us through the contact form for the current business terms before placing an order of that kind.

This Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Slovak Republic and applicable European Union legislation, and any dispute shall be submitted to the competent courts of the Slovak Republic, unless mandatory consumer protection laws provide otherwise.

Other mandatory rules, regulations, and laws of other states or countries may also apply to your use of the Services, including mandatory consumer, telecom, sanctions, export controls, and data protection laws.

We may be required to collect certain personal information from you in order to comply with legal and regulatory requirements (including fraud prevention, payment compliance, sanctions screening, tax requirements, or telecom-related obligations). If we request such information from you and indicate that this is for legal or regulatory compliance, then you agree that you will provide true and accurate information. Our use of your personal information is subject to our Privacy Policy.

These Terms are published in several languages for your convenience. The English version is the original and is the one that governs: where a translation differs from it, whether through a translation error or because a translation has not yet caught up with a change, the English version prevails. This does not affect any right you have under mandatory law to be given contract terms in your own language.

If you believe something on the Platform is unlawful, infringes your rights or breaches section 13, tell us through the contact form. Say where it is, what is wrong with it and how we can reach you. We will look at every report, act on it where it is justified, and tell you what we decided.

Where we remove, restrict or refuse something you posted, we will tell you and give the reason, unless telling you would itself be unlawful. You can reply and ask us to look again, and we will answer within the period in section 29. This does not apply to content removed automatically as spam or duplicate submissions.

Complaints about the Service, a charge, or a refund must first be submitted to our support team through the contact form or the support channels in your account. Please include the order number, the email address of the account, the device model, whether the plan was activated, and a description or screenshot of the problem.

We will confirm receipt of your complaint in writing and decide on it without undue delay, and at the latest within 30 days of receipt. Where we need further information from you to investigate, the period runs from the day we receive it.

If you are not satisfied with our decision, or we do not answer within that period, reply and tell us why. We will review the complaint once more and give you a final written answer.

Nothing in this section limits your rights as a consumer. Whatever we decide, you keep the right to bring a claim before the competent courts under section 10.1, or before the courts of your country of residence where mandatory consumer law grants that right, and to use any dispute-resolution scheme available to you where you live.