Refund Policy
Explained

At travelData.shop, we provide digital connectivity services that are delivered instantly and activated electronically. By purchasing our services, you acknowledge that eSIM plans and related connectivity products are digital goods that are made available immediately after payment.

Due to the nature of these services, all purchases are considered final except in the limited situations described in this Refund Policy.

eSIM plans and related connectivity products are digital services delivered instantly and activated electronically. Once delivered or activated, the service cannot be “returned” like a physical product.

Refunds, credits, or compensation are only available for services purchased directly through travelData.shop.

If you purchased a plan through a partner, affiliate, reseller, or any third-party platform, you must contact that provider directly regarding any refund or dispute. travelData.shop shall not be responsible for refund procedures handled by third parties.

In accordance with applicable consumer protection laws, customers may have a limited right of withdrawal within 14 days from the date of purchase.

However, by completing the purchase and activating, installing, downloading, or otherwise using the eSIM or related services, you expressly request immediate performance of the digital service and acknowledge that this removes any statutory right of withdrawal where permitted by law.

Once activation or usage has begun, the service cannot be returned.

If you experience technical issues preventing the use of the purchased service, you must contact our support team before requesting any refund.

travelData.shop reserves the right to diagnose, investigate, and attempt to resolve the issue before any compensation is considered. This process may include requesting screenshots, device details, activation logs, network information, or other relevant technical data.

You agree to cooperate fully, provide accurate and truthful information, and follow troubleshooting instructions. Failure to cooperate may result in denial of the request.

Where a confirmed service failure is caused directly by travelData.shop or one of our underlying network providers and cannot be resolved within a reasonable time, we may, at our sole discretion, offer one or more of the following remedies:

• replacement of the affected service;
• extension of service validity;
• issuance of traveldata credits for future purchases;
• partial or full refund.

Unless required by law, compensation will primarily be issued in the form of traveldata credits, which may be used for future purchases on our platform. Refunds to the original payment method will only be granted in exceptional circumstances or where legally required.

If the service has been partially used, any compensation will be strictly limited to the unused portion of the plan.

travelData.shop reserves the right to determine the amount, form, and method of compensation. The valuation of unused services will be determined based on remaining data, validity period, and technical feasibility.

Refunds, credits, or replacements will not be granted in situations including, but not limited to:

• successful activation and normal usage of the service;
• incorrect device compatibility or unsupported, locked, or restricted devices;
• failure to verify eSIM compatibility or device support before purchase;
• user error, incorrect installation, misconfiguration, or failure to follow setup instructions;
• local network congestion, coverage limitations, or temporary service interruptions beyond our control;
• incorrect destination selection or purchase of an unsuitable plan;
• unused data, expired plans, or early termination of travel;
• dissatisfaction unrelated to a verified technical failure;
• refusal to cooperate with troubleshooting or failure to provide requested information;
• attempts to misuse, bypass, or manipulate the service.

These limitations are necessary due to the digital and instantly deliverable nature of our services.

All refund or compensation requests must be submitted within 30 days from the date the issue first occurred. Requests submitted after this period may be rejected.

travelData.shop actively monitors transactions and account activity to prevent fraud, abuse, and misuse. We reserve the right to deny refunds, restrict accounts, suspend services, or terminate access where we reasonably suspect fraudulent activity, excessive refund patterns, chargeback behavior, use of multiple or synthetic accounts, identity manipulation, or any behavior inconsistent with normal consumer use.

travelData.shop may request identity verification, payment verification, or additional supporting documentation before any compensation is processed in cases of suspected fraud or abuse. Failure to comply may result in account suspension or permanent closure and denial of refunds.

If you suspect unauthorized or fraudulent transactions, you must notify our support team immediately. travelData.shop reserves the right to investigate such claims.

Refund eligibility for unauthorized transactions will be determined after investigation and may be limited or denied where negligence, shared access, or insufficient account security is identified.

If you believe you have been charged incorrectly, you must contact us within 30 days of the transaction and provide sufficient supporting information. We will investigate and correct any verified billing errors.

Where compensation is approved, it may be provided as traveldata credits or, where required, as a refund to the original payment method. Processing times depend on the payment provider and may take up to 30 business days.

Before initiating any chargeback or payment dispute, you agree to contact travelData.shop support and allow us a reasonable opportunity to resolve the issue.

travelData.shop reserves the right to dispute such claims, provide evidence of service delivery, suspend the associated account, restrict future transactions, and recover any costs, fees, or damages related to unjustified or abusive disputes. Initiating a chargeback without prior contact may be considered a violation of our Terms.

We collect and store technical and transactional information, including but not limited to IP addresses, device identifiers, activation logs, usage data, and network activity. This information may be used as evidence in payment disputes, fraud prevention, and chargeback investigations.

Providing false, misleading, or incomplete information during a refund, dispute, or investigation process may result in denial of compensation and suspension of your account.

By completing your purchase, you confirm that you have read, understood, and agreed to this Refund Policy and acknowledge that digital connectivity services cannot be returned once delivered or activated.

For assistance, customers may contact our support team via email or live chat available on our website.