Within seconds of the payment clearing, at any hour — the eSIM appears on the confirmation screen and an eMail follows with the same details
There is nothing to ship and nobody to wait for. When the payment succeeds, the plan is issued and the installation details are on your screen before you have closed the tab.
What You Receive
- A QR code to scan with the phone the eSIM is for
- A direct install link, if you are reading the eMail on that phone
- An activation code and server address, for installing by hand where scanning is not possible
- Short installation instructions for iPhone and for Android
All three routes install the same eSIM. Use whichever is convenient — see How do I Install My eSIM on an iPhone?
If the eMail Has Not Arrived
- Check the spam or promotions folder — this is the answer most of the time
- Open My Orders, where the same details are always available
- If you bought without an account, use the order link from the confirmation page; it does not expire
- Confirm the address you typed at checkout — a single wrong character sends it nowhere
A very small number of orders need a moment longer while the plan is issued, and a rare few need a retry behind the scenes. If nothing has appeared after fifteen minutes, contact support rather than paying again — the order exists and we can see it.
