Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM built into your device. It lets you activate a mobile plan without using a physical SIM card.

eSIMs are built into your device, don’t need to be inserted or removed, and can store multiple profiles, while physical SIMs are removable cards.

Most new smartphones, tablets, and smartwatches support eSIM, including recent iPhone, Samsung Galaxy, Google Pixel, and iPad models.

Check your phone settings for “Add eSIM” or “Add Mobile Plan,” or verify your model on our compatibility list.

A Time-Based Data Plan is designed to keep you connected wherever you travel, for a specific period of time. Each plan comes with a set validity (such as 30, 90, 180, or 360 days) and a defined amount of mobile data (for example 1 GB, 5 GB, or 10 GB).

For short vacations, city breaks, or business trips, you can choose smaller packages that give you just the right amount of data. If you are planning a longer stay abroad for work, study, or remote lifestyle, you can select plans with extended validity and larger data volumes.

👉 Whether you are traveling for a few days or living abroad for months, Time-Based Plans give you the flexibility to stay connected without long-term contracts or roaming fees.

⚠️ Note: Available validity periods and data amounts may vary depending on the destination and local network conditions.

A Regional Plan is a data package that works across multiple countries within the same region. It is the perfect solution if you are visiting several destinations during one trip.

Once you purchase a Regional Plan, you can stay connected while traveling between supported countries without changing your eSIM or buying a new data package for each destination.

Advantages of Regional Plans:

• Cost-effective: Save money by using one plan that covers an entire region instead of purchasing separate plans for every country.
• Convenient: No need to switch plans or install new eSIMs as you move between countries.
• Seamless travel: Your connection continues automatically when you cross borders within the region.

👉 Regional Plans are ideal for travelers exploring Europe, Asia, or other popular multi-country routes, as well as for business trips or digital nomads moving between destinations.

⚠️ Note: Coverage and supported countries may vary depending on the selected region. Always check the list of included countries before purchasing.

A Global Plan is a travel data package that provides mobile internet access in multiple countries around the world with a single eSIM. It is designed for travelers who visit different regions during one trip and want a seamless and hassle-free connection.

With a Global Plan, you can stay connected across supported destinations without switching eSIMs or purchasing separate plans for each country.

Key benefits of Global Plans:

• Worldwide coverage: Use one plan across many countries and regions.
• Maximum convenience: No need to install new eSIMs or change plans as you travel.
• Flexible travel: Ideal for multi-destination trips, business travelers, and digital nomads.
• Peace of mind: Stay connected wherever your journey takes you.

👉 Global Plans are especially useful for long trips, international business travel, round-the-world journeys, and remote work lifestyles.

⚠️ Note: Although Global Plans cover many countries, they do not include every destination. Always check the list of supported countries before purchasing to ensure your travel route is covered.

An Unlimited Data Plan allows you to stay connected without worrying about running out of data during your trip. Instead of a fixed total data allowance, these plans provide continuous internet access for a selected period of time.

However, most Unlimited Plans operate with a daily Fair Usage Policy (FUP). This means you receive a high-speed data allowance each day, after which your speed may be reduced for the rest of the day.

How does the daily FUP work?

• You receive a certain amount of high-speed data every day (for example 1 GB, 2 GB, or more depending on the selected package).
• Once you reach your daily limit, your internet speed may be reduced, but your connection will continue and you will not be disconnected.
• The high-speed data allowance resets automatically every 24 hours.
• The exact daily limit may vary depending on the plan and destination.

Important information about Unlimited Plans:

• No total data limit: You can keep using data throughout the entire validity period of your plan.
• Speed management: After exceeding the daily FUP, speeds may be lower, but essential services like messaging, maps, or emails will still work.
• Plan duration: Unlimited Plans are valid for a fixed number of days based on the package you choose.
• Network policies: Speed and performance depend on the local mobile operator and network conditions.

👉 Unlimited Plans are ideal for heavy users, remote workers, video calls, social media, and travelers who want peace of mind without constantly monitoring their data usage.

⚠️ Note: Daily high-speed limits and speed reduction policies may differ by country and operator. Please review the plan details before purchasing.

The best plan depends on your travel style, destination, and data needs. Each type of plan is designed for different types of travelers.

Here is a simple guide to help you choose:

• Time-Based Plans: Ideal for short trips, vacations, or light users who need a specific amount of data for a set period. These plans are usually the most affordable and suitable for browsing, navigation, and messaging.
• Unlimited Plans: Perfect for heavy users, remote workers, and travelers who want peace of mind without worrying about running out of data. Speeds may be reduced after reaching the daily Fair Usage Policy (FUP) limit.
• Regional Plans: Best for trips that include multiple countries within the same region, such as traveling across Europe or Asia. These plans provide seamless connectivity without switching eSIMs.
• Global Plans: Recommended for international travelers visiting several regions or multiple continents. These offer maximum flexibility and convenience with worldwide coverage.

👉 If you are unsure, consider how long you will travel, how much data you expect to use, and how many countries you plan to visit.

Quick tips:

• Short trip to one country → Time-Based Plan.
• Heavy usage or video calls → Unlimited Plan.
• Multi-country trip → Regional Plan.
• Worldwide travel → Global Plan.

⚠️ Always check coverage and plan details before purchasing to ensure your destination is supported.

The amount of data you need depends on how you plan to use your phone while traveling. Light users may need only a small package, while remote workers and heavy users should consider larger or Unlimited Plans.

Here is a simple guide to help you estimate your usage:

• Light usage (1–3 GB per week): Messaging, emails, maps, and occasional browsing.
• Moderate usage (5–10 GB per week): Social media, video calls, music streaming, and regular browsing.
• Heavy usage (Unlimited or 15+ GB per week): Video streaming, remote work, hotspot, and frequent video calls.

👉 Many travelers use more data than expected due to navigation, social media, and video content. Choosing a slightly larger plan can help avoid interruptions.

Tips to save data:

• Use Wi-Fi when available.
• Download maps and content in advance.
• Limit high-quality video streaming.

⚠️ If you are unsure, we recommend selecting a higher data package or an Unlimited Plan for peace of mind during your trip.

The best way to estimate your data needs is to review how you currently use your phone at home. Most smartphones show your average mobile data usage in the device settings.

Simple steps to estimate your data:

• Check your monthly mobile data usage in your phone settings.
• Divide your monthly usage by the number of weeks.
• Adjust based on your travel plans and activities.

Typical data consumption by activity:

• Messaging apps (WhatsApp, Telegram, etc.): Low usage.
• Navigation and maps: Low to moderate.
• Social media: Moderate to high depending on video content.
• Music streaming: Moderate.
• Video calls and streaming: High usage.
• Hotspot or remote work: Very high usage.

👉 Travelers often use more data than expected due to navigation, sharing photos, and frequent online access while exploring new destinations.

Helpful tips:

• Download offline maps and content before your trip.
• Use Wi-Fi for large downloads or updates.
• Choose a slightly larger plan to avoid running out of data.

⚠️ If you are unsure, selecting a higher data package or an Unlimited Plan can give you peace of mind and uninterrupted connectivity.

If you plan to work while traveling, choosing the right eSIM plan is essential for a stable and reliable internet connection.

For most remote workers, Unlimited or high-data plans are the best option. These provide flexibility, peace of mind, and enough data for video calls, file sharing, and daily online tasks.

Here is a quick guide:

• Unlimited Plans: Ideal for video meetings, cloud work, hotspot use, and heavy daily usage. These plans help you avoid interruptions and unexpected data limits.
• High-data Time-Based Plans: Suitable if you mainly work with emails, messaging, and occasional video calls.
• Regional or Global Plans: Recommended if you work while traveling across multiple countries.

👉 Remote work typically requires more data than expected due to video conferencing, large file uploads, and constant connectivity.

Additional tips for remote work:

• Use hotspot to connect your laptop or tablet.
• Keep a backup Wi-Fi option such as coworking spaces or hotels.
• Monitor your daily Fair Usage Policy (FUP) if using an Unlimited Plan.

⚠️ Network speed and stability may vary depending on your destination and local operator. Always check coverage before purchasing.

Yes, Unlimited Plans allow you to stay connected throughout your entire trip without worrying about running out of total data. However, most mobile operators apply a Fair Usage Policy (FUP) to maintain stable and high-quality network performance for all users.

What does this mean in practice?

• You can use mobile data every day during the full validity period of your plan.
• There is no total data limit for your entire trip.
• You receive a daily allowance of high-speed data.
• After reaching this daily limit, your speed may be reduced for the rest of the day.
• Your high-speed data automatically resets every 24 hours.

What is the difference between high-speed and reduced speed?

• High-speed data: This allows smooth browsing, video calls, streaming, hotspot use, and remote work.
• Reduced speed: After the daily limit, your connection continues but at a lower speed. This is still suitable for messaging, maps, emails, and essential online activities.

👉 For most travelers, the daily high-speed allowance is more than enough. Typical usage such as messaging, navigation, social media, and occasional video calls rarely exceeds the Fair Usage Policy.

The FUP is mainly designed to prevent network abuse and ensure fair access for all users, especially in busy travel destinations.

Good to know: Even after exceeding the daily high-speed limit, your internet will continue working, so you will not lose connectivity during your trip.

⚠️ Daily high-speed limits and speed management policies may vary depending on the destination and local operator. Always check the plan details before purchasing.

Yes, in most cases you can upgrade your plan or purchase additional data at any time during your trip.

The exact upgrade options may vary depending on the plan type, destination, and local operator, but many travelers choose to start with a smaller package and add more data if needed.

How upgrading usually works:

• You can purchase a larger data package or Unlimited Plan from your account dashboard.
• Your new plan will activate automatically after your current one ends or when the conditions for activation are met.
• You do not need to reinstall your eSIM or change your device settings.

👉 This gives you full flexibility and allows you to adjust your plan based on your actual data usage while traveling.

Tip: If you expect heavy usage such as video calls, hotspot, or streaming, upgrading to an Unlimited Plan can provide peace of mind and uninterrupted connectivity.

⚠️ Upgrade and top-up availability may differ depending on the country and mobile network provider.

Yes, in most cases you can switch to another plan or purchase a different package while traveling.

This gives you the flexibility to adjust your connectivity based on your needs, destination, or data usage.

How switching usually works:

• You can buy a new plan at any time from your account dashboard.
• You may choose a larger data package, an Unlimited Plan, or a Regional or Global Plan if your travel plans change.
• Your new plan will activate automatically once the activation conditions are met.

👉 This is especially useful if you decide to extend your trip, travel to another country, or need more data than expected.

Important: Your current plan will usually remain active until it expires or runs out of data. The new plan may activate afterward or when you arrive in a supported destination.

⚠️ Switching, upgrade options, and activation rules may vary depending on the plan, country, and mobile operator.

Yes, in most cases you can purchase and use multiple plans on the same eSIM. This gives you flexibility to stay connected during different trips or when traveling across multiple destinations.

How this works:

• You can add new plans to your existing eSIM without reinstalling it.
• Each plan will activate based on its own validity period and destination.
• You can purchase Country, Regional, or Global Plans as your travel needs change.

👉 This makes it easy to manage your connectivity and avoid installing a new eSIM every time you travel.

Examples:

• Use one Country Plan for your current trip.
• Purchase a Regional Plan for your next destination.
• Add a Global Plan for long-term or multi-region travel.

Important: Only one plan can be active at a time, depending on your location and activation rules.

⚠️ Plan combination and activation may vary depending on the provider and mobile operator.

This depends on the type of plan you have purchased and the countries included in its coverage.

Here is how it works:

• Country Plans: These work only in the selected country. If you travel to another destination that is not covered, your mobile data will stop working until you return to a supported country.
• Regional Plans: These continue working across multiple countries within the same region. Your connection will automatically switch to a supported local network when you cross borders.
• Global Plans: These offer the most flexibility and can work in many countries worldwide, depending on the coverage.

👉 If your travel plans change, you can easily purchase another plan or upgrade to a Regional or Global package to stay connected.

Tip: If you expect to visit more than one country, choosing a Regional or Global Plan in advance can help you avoid interruptions and provide a seamless travel experience.

⚠️ Always check the list of supported countries before purchasing or traveling to ensure your destination is included.

Your purchased plan is added to your account immediately after payment. However, it will only activate once your device and network settings are configured correctly.

Your data plan will start automatically when all of the following conditions are met:

• The eSIM is successfully installed on your device.
• The eSIM is selected as your primary mobile data source.
• Data roaming is enabled for the eSIM.
• Data roaming is turned OFF for your primary (physical) SIM card to avoid unexpected charges.
• Wi-Fi is turned off.
• Your device is connected to a local mobile operator in a country where your plan is valid.

👉 Your plan will not activate until you arrive at your destination and your device connects to a supported local network.

⚠️ Important: Before traveling, make sure you switch your mobile data to the eSIM in your phone settings. If your primary SIM remains selected, your device may use your regular carrier and you could incur roaming fees.

Once these steps are completed, your internet connection will start automatically, so you can stay connected without any additional setup.

If your purchased data plan shows the status “Pending”, it means everything is ready, but your plan has not been activated yet. This is completely normal and usually happens when you have not yet arrived in the destination where the plan is valid.

Even if your eSIM is already installed, your plan will only activate once your device connects to a supported local network in the selected country or region.

Your plan will remain in “Pending” status until the following conditions are met:

• The eSIM is installed on your device.
• The eSIM is selected as your primary mobile data source.
• Data roaming is enabled for the eSIM.
• You are physically located in a supported destination and connected to a local mobile operator.

👉 This means your plan will automatically activate when you arrive at your destination and your device connects to a compatible network.

⚠️ Important: To avoid unexpected roaming charges, make sure your primary (physical) SIM card has data roaming turned off and that your mobile data is switched to the eSIM.

Once these steps are completed, your plan status will automatically change from “Pending” to “Active”, and your internet connection will start without any additional setup.

Unused data is not carried over once your plan expires. Travel eSIM plans are designed for temporary use during a specific trip and remain active only for the selected validity period.

Important information:

• Any remaining data will no longer be available after your plan expires.
• Unused data cannot be transferred, refunded, or exchanged.
• This policy is standard across most international mobile operators.

👉 To avoid wasting data, we recommend choosing a plan that matches your travel duration and expected usage.

Tip: If you expect to stay longer or need more flexibility, consider an Unlimited or longer-validity plan.

⚠️ Always review your plan details before purchasing, including validity and data limits.

Travel eSIM plans are digital services designed for temporary use during your trip. Once a plan has been activated and connected to a mobile network, it cannot be paused, transferred, or refunded.

Here is how it works:

• Your plan becomes active when your device connects to a supported local network.
• The validity period then runs continuously until the end date.
• Unused data or remaining days cannot be paused or saved for future trips.
• Plans cannot be transferred to another person or device once activated.
• Refunds for unused data or remaining validity are generally not available.

This policy follows standard practices used by international mobile operators and helps ensure stable and fair access to network resources for all users.

👉 If your travel plans change, you can still use your plan in supported destinations during the remaining validity period.

However, we are always here to help:

• If you experience technical issues, please contact our support team as soon as possible.
• In eligible cases, we will do our best to provide assistance or alternative solutions.

⚠️ We recommend reviewing your plan details carefully before purchasing to ensure the best match for your travel needs.

Installing your travel eSIM usually takes only a few minutes. In most cases, the entire process is quick and simple, even if you are using eSIM for the first time.

Typical installation time:

• Scanning the QR code or downloading the eSIM profile usually takes 2–5 minutes.
• The exact time may vary depending on your internet connection and device.
• Some devices may require a restart after installation.

👉 We recommend installing your eSIM before your trip while you have a stable internet connection.

Important: You need an active internet connection (Wi-Fi or mobile data) to complete the installation process.

⚠️ After installation, your plan will activate only when you arrive at your destination and connect to a supported local network.

Yes, you need an active internet connection to install your eSIM. This can be either Wi-Fi or mobile data from your primary SIM card.

During installation, your device must download the eSIM profile from the network. Without an internet connection, the installation process cannot be completed.

We strongly recommend:

• Installing your eSIM before traveling while you still have a stable internet connection.
• Using a reliable Wi-Fi network to avoid interruptions during setup.
• Completing the installation at home, in the office, or at the airport before departure.

👉 Once your eSIM is installed, you do not need internet access again for activation. Your plan will automatically activate when you arrive at your destination and connect to a supported local network.

What if I forgot to install my eSIM?

• You can still install it later using hotel, airport, or public Wi-Fi.
• Alternatively, you can use mobile data from your primary SIM card if needed.

⚠️ Installing your eSIM in advance helps avoid stress and ensures you are connected immediately after arrival.

It is not mandatory, but we strongly recommend installing your eSIM before your trip. This helps ensure a smooth and stress-free experience when you arrive at your destination.

Installing your eSIM in advance allows you to complete the setup while you have a stable internet connection and enough time to check your device settings.

Benefits of installing your eSIM before traveling:

• You avoid searching for Wi-Fi after arrival.
• Your eSIM will be ready to connect as soon as you land.
• You can check that your device and settings are configured correctly.
• You reduce the risk of delays or connectivity issues during your trip.

👉 Your plan will not activate immediately after installation. It will only start when you arrive at your destination and connect to a supported local network.

What if I install my eSIM early?

• Your plan will remain in “Pending” status until you reach the supported country.
• The validity period starts only after activation, not during installation.

⚠️ Installing your eSIM before traveling is the best way to ensure instant connectivity and avoid unexpected roaming charges.

We recommend installing your eSIM shortly before your trip, ideally 1–2 days before departure. This gives you enough time to complete the setup and check your device settings without rushing.

Installing your eSIM in advance ensures that you are ready to connect as soon as you arrive at your destination.

Best time to install your eSIM:

• When you have a stable internet connection.
• When you have time to follow the installation steps carefully.
• Before you leave your home country or reliable Wi-Fi network.

👉 Your plan will not activate during installation. Activation only begins once you arrive at your destination and your device connects to a supported local network.

Can I install my eSIM earlier?

• Yes, you can install it several days or even weeks in advance.
• Your plan will remain in “Pending” status until activation.

⚠️ We do not recommend waiting until arrival, as you may not have immediate internet access to complete the installation.

Yes, you can and we highly recommend installing your eSIM before your trip.

This allows you to complete the setup while you still have a stable internet connection and enough time to check your device settings.

👉 Installing your eSIM early does not activate your plan. Your data will only start working when you arrive at your destination and your device connects to a supported local network.

Why installing before travel is a good idea:

• You will be connected immediately after landing.
• You avoid searching for Wi-Fi at the airport or hotel.
• You reduce the risk of setup issues during your trip.

⚠️ Your plan will remain in “Pending” status until activation, so you do not lose any validity or data by installing it in advance.

No, your plan will not start immediately after installation.

Installing your eSIM only prepares your device. Your plan will activate automatically when you arrive at your destination and your device connects to a supported local mobile network.

This means:

• You can safely install your eSIM before traveling.
• You will not lose any data or validity by installing it early.
• Your plan will remain in “Pending” status until activation.

👉 The validity period begins only after your eSIM connects to a supported network in the country or region covered by your plan.

Important: Make sure your eSIM is selected as the primary data source and that data roaming is enabled for the eSIM.

⚠️ Activation rules may vary depending on the destination and operator, so always check the plan details before purchasing.

Before your trip, we recommend checking a few important settings to ensure your eSIM works smoothly when you arrive at your destination.

Recommended setup before departure:

• Make sure your eSIM is installed on your device.
• Select the eSIM as your primary mobile data source.
• Enable data roaming for the eSIM.
• Turn off data roaming for your primary (physical) SIM card to avoid unexpected charges.
• Keep your primary SIM active for calls, SMS, and verification codes if needed.

👉 These steps will help your eSIM connect automatically to a supported local operator once you land.

Optional but helpful:

• Restart your device after installation.
• Save your QR code or activation details in a secure place.
• Download offline maps, travel apps, and important documents.

⚠️ Proper setup before traveling reduces the risk of connectivity issues and ensures you are connected immediately after arrival.

Once you arrive at your destination, your eSIM should activate automatically as soon as your device connects to a supported local mobile network.

Follow these simple steps after landing:

• Turn off airplane mode.
• Make sure your eSIM is selected as the primary mobile data source.
• Enable data roaming for the eSIM.
• Turn off data roaming for your primary (physical) SIM card.
• Disable Wi-Fi to allow your device to connect to the local mobile network.

👉 In most cases, your plan will activate within a few minutes and your internet connection will start automatically.

If your connection does not start immediately:

• Restart your device.
• Turn airplane mode on and off.
• Try manually selecting a supported local operator in your phone settings.

⚠️ If the issue continues, please contact our support team and provide your order number and device model so we can assist you quickly.

In most cases, your eSIM activates automatically within a few minutes after you arrive at your destination and your device connects to a supported local mobile network.

The exact activation time may vary depending on network conditions, your device, and the local operator.

Typical activation time:

• Usually between 1–5 minutes after connecting to a local network.
• In some cases, it may take up to 10–15 minutes.
• Activation may take longer in areas with weak signal or network congestion.

👉 To speed up the process, make sure your eSIM is selected as the primary data source and that data roaming is enabled for the eSIM.

If your plan does not activate immediately:

• Restart your device.
• Turn airplane mode on and off.
• Try manually selecting a supported local operator.

⚠️ If your eSIM is still not active after 15 minutes, please contact our support team and provide your order details for assistance.

If your plan still shows as “Pending” after arrival, it usually means your device has not yet connected to a supported local mobile network. This is normal and can happen for several reasons.

The most common causes include:

• Your eSIM is not selected as the primary mobile data source.
• Data roaming is not enabled for the eSIM.
• Your device is still connected to Wi-Fi.
• Your phone has not yet connected to a supported local operator.
• The local network signal is weak or unavailable in your current location.

How to resolve this:

• Turn off Wi-Fi and use mobile data.
• Make sure data roaming is enabled for the eSIM.
• Restart your device.
• Turn airplane mode on and off.
• Try manually selecting another supported local network.

👉 In most cases, your plan will activate automatically once your device connects to a compatible local operator.

⚠️ If your plan remains in “Pending” status after trying these steps, please contact our support team with your order number and device model so we can assist you quickly.

Yes, most modern smartphones allow you to use both your eSIM and physical SIM card at the same time. This feature is commonly known as Dual SIM.

This means you can keep your primary SIM card active for calls and SMS while using your travel eSIM for mobile data during your trip.

Typical setup while traveling:

• Your physical SIM remains active so you can receive calls, SMS, or important verification messages.
• Your eSIM is used only for mobile data, helping you avoid expensive roaming charges.
• You can easily switch between SIM cards in your phone settings at any time.

👉 This is one of the biggest advantages of eSIM technology, allowing you to stay connected abroad without removing your regular SIM card.

⚠️ Important: To avoid unexpected roaming fees, make sure your phone is set to use the eSIM for mobile data and that data roaming is turned off for your primary SIM.

Please note that Dual SIM functionality depends on your device model and region. Some older or budget devices may have limitations.

No, eSIM data plans do not automatically work in every country. Each plan has specific coverage based on the selected destination or region.

Before purchasing, it is important to check whether your chosen plan supports the country or countries you are planning to visit. You can always find the list of supported destinations in the plan details.

How coverage works:

• Country Plans work only in the selected country.
• Regional Plans work across multiple countries within the same region.
• Global Plans provide coverage in many countries worldwide.

👉 If you travel outside the supported coverage area, your eSIM will not connect to a local network and mobile data will not work until you return to a supported destination.

Why coverage may vary:

• Local mobile operator agreements and network partnerships.
• Network technology availability (4G, 5G, etc.).
• Regulatory and infrastructure differences between countries.

⚠️ Important: We always recommend checking the supported country list before purchasing to make sure your plan matches your travel itinerary.

If you are visiting several destinations, consider choosing a Regional or Global Plan for seamless connectivity during your trip.

This depends on the type of plan you purchase. Not all eSIM plans include voice calls and SMS by default.

There are different types of travel eSIM packages available:

• Data-only plans: These are the most common travel eSIMs and provide mobile internet access only. They do not support traditional voice calls or SMS.
• Data + SMS plans: Some plans allow you to receive and send text messages in addition to mobile data.
• Data + SMS + Voice plans: Selected packages also include a local or international phone number, allowing you to make and receive calls.

👉 If your plan is data-only, you can still use internet-based apps such as WhatsApp, Telegram, FaceTime, Zoom, or other messaging and calling services to stay connected.

Important: Always check the plan details before purchasing to see what services are included.

⚠️ Many travelers prefer data-only plans because they are more affordable and flexible. You can keep your primary SIM card active for calls and SMS while using your eSIM for fast and affordable mobile data abroad.

Yes, most travel eSIM plans support hotspot and tethering, allowing you to share your mobile data connection with other devices such as laptops, tablets, or additional smartphones.

This makes eSIM an ideal solution for remote work, video calls, and staying productive while traveling.

However, please note the following:

• Hotspot availability may depend on the specific plan and destination.
• Some operators or packages may limit or restrict tethering.
• Speed and performance can vary depending on network coverage and local conditions.
• Daily Fair Usage Policies (FUP) for Unlimited Plans also apply when using hotspot.

👉 If hotspot or tethering is important for your trip, we recommend checking the plan details before purchasing to confirm that it is supported.

⚠️ Important: Using hotspot can consume data faster, especially for streaming, downloads, or video conferencing.

For the best experience, always choose a plan with sufficient data or consider an Unlimited Plan if you expect heavy usage.

Yes, many travel eSIM plans support 5G connectivity. However, 5G availability depends on several factors, including your device, destination, and the local mobile operator.

Even if your plan supports 5G, your connection may switch between 5G, 4G, or LTE depending on network coverage and conditions in the area.

To use 5G with your eSIM, the following requirements must be met:

• Your smartphone must support eSIM and 5G technology.
• 5G must be available in the country and region you are visiting.
• The local network operator must provide 5G access through the selected plan.
• 5G must be enabled in your device settings.

👉 If 5G is not available, your device will automatically connect to the fastest available network, such as 4G or LTE, ensuring a stable and reliable internet connection.

⚠️ Important: Network speeds can vary based on location, signal strength, and local infrastructure. In many cases, 4G and LTE already provide excellent performance for streaming, video calls, and everyday use.

We recommend checking the plan details and supported networks before purchasing if 5G is important for your trip.

Your internet speed depends on several factors, including your destination, local network conditions, and the plan you choose. In most cases, travel eSIMs provide fast and reliable 4G or 5G connectivity.

However, speeds can vary throughout the day and from location to location, just like with any mobile network.

Main factors that affect your speed:

• Local mobile operator and network quality in the country you are visiting.
• Signal strength and coverage in your specific area.
• Network congestion during peak hours.
• Your device capabilities and supported network bands.
• The type of plan you selected (standard, high-speed, or Unlimited).

👉 For most everyday activities such as browsing, navigation, messaging, video calls, and streaming, you can expect smooth and stable performance.

Important information about Unlimited Plans:

• High-speed data is available up to the daily Fair Usage Policy (FUP) limit.
• After reaching the daily limit, your speed may be reduced for the rest of the day.
• Your high-speed allowance automatically resets every 24 hours.

⚠️ Note: While we work with reliable global network partners, we cannot guarantee exact speeds because they depend on local infrastructure and coverage.

If fast and stable connectivity is important for your trip, we recommend choosing plans with higher data limits or Unlimited packages for the best experience.

Internet speed can vary depending on your location, local network conditions, and the type of plan you are using. This is normal for all mobile networks, including travel eSIM services.

The most common reasons for slower speeds include:

• Network congestion: During peak hours, local mobile networks may be busy, which can temporarily reduce speed.
• Coverage and signal strength: Speeds may be lower in rural areas, underground locations, or inside buildings with weak signal.
• Local operator performance: Your eSIM connects to partner networks in each country, and performance may vary.
• Device compatibility: Some smartphones support fewer network bands, which can affect speed.
• Unlimited plan Fair Usage Policy (FUP): After reaching your daily high-speed data allowance, your speed may be reduced until the next reset.

How to improve your connection:

• Restart your device.
• Turn airplane mode on and off.
• Move to an area with better signal.
• Try manually selecting another supported network in your device settings.
• Make sure your eSIM is set as the primary mobile data source.

👉 In most cases, speed automatically improves when network conditions change or after your daily high-speed data resets.

⚠️ Note: Mobile internet performance depends on local infrastructure and cannot be guaranteed in every location. We always work with reliable global operators to provide the best possible experience.

No, installing and using a travel eSIM does not change your existing phone number.

Your primary phone number remains the same because your physical SIM card stays active in your device. The travel eSIM is used only for mobile data, unless you purchase a package that includes voice and SMS services.

How this works in practice:

• Your regular SIM card keeps your original phone number.
• You can continue receiving calls, SMS, and verification codes on your primary SIM.
• Your eSIM is used for fast and affordable mobile data abroad.

👉 This allows you to stay connected while traveling without changing your number or informing your contacts.

Important: If you purchase a plan that includes voice and SMS, your eSIM may come with a separate number for those services. This does not affect your primary number.

⚠️ To avoid unexpected roaming charges, make sure your phone is set to use the eSIM for mobile data and that data roaming is turned off for your primary SIM.

Yes, you can use all popular messaging and internet calling apps with your travel eSIM. As long as you have an active data connection, these services will work just like they do at home.

This includes apps such as WhatsApp, Telegram, Messenger, FaceTime, Skype, Zoom, and many others.

What you can do with a data-only eSIM:

• Send and receive messages.
• Make voice and video calls.
• Share photos, videos, and files.
• Use social media and work apps.

👉 Your existing accounts and phone numbers in these apps remain unchanged. You do not need to create a new account or update your contacts.

Important: Messaging and calling apps use your internet connection, not traditional mobile networks. This means you can stay connected even with a data-only plan.

⚠️ For the best experience, we recommend choosing a plan with enough data or an Unlimited package if you plan to make frequent calls or video meetings.

This depends on the type of plan you choose. Not all travel eSIM packages support receiving SMS verification codes.

Here is how it works:

• Data-only plans: These do not support traditional SMS, so you will not receive verification codes directly on your travel eSIM.
• Data + SMS plans: These allow you to receive and send text messages, including verification codes.
• Data + SMS + Voice plans: These provide full mobile functionality, including calls and SMS.

👉 Most travelers keep their primary SIM card active in their phone to continue receiving important SMS and verification codes while using the eSIM for mobile data.

This is one of the biggest advantages of Dual SIM devices, as it allows you to stay connected and secure during your trip.

Important: To avoid unexpected roaming charges, make sure data roaming is turned off for your primary SIM and that your eSIM is selected as the main data source.

⚠️ We recommend checking the plan details before purchasing if receiving SMS verification codes is important for you.

If you use all the data included in your plan, your mobile internet connection will stop or your speed may be reduced, depending on the type of package you selected.

Here is what usually happens:

• Time-Based or fixed data plans: Once your data allowance is used, your connection will stop until you purchase additional data or a new plan.
• Unlimited Plans: Your internet connection will continue, but your speed may be reduced after reaching the daily high-speed Fair Usage Policy (FUP) limit.

👉 In most cases, you can top up your data or purchase another plan to restore full-speed connectivity.

How to stay connected:

• Log in to your account and add more data.
• Purchase a new package for your destination.
• Upgrade to a higher data or Unlimited Plan if you expect heavy usage.

⚠️ Tip: We recommend monitoring your usage and topping up your plan before your data runs out to avoid interruptions, especially during important travel or work activities.

Once your plan reaches the end of its validity period, your mobile data connection will stop, even if you still have unused data remaining.

Each travel eSIM plan is active for a specific number of days, depending on the package you selected. The validity period begins when your plan becomes active and connects to a supported local network.

Important information about plan expiration:

• Your plan will automatically expire at the end of the validity period.
• Any remaining unused data will no longer be available.
• Your eSIM profile will remain on your device and can be used again if you purchase a new plan.

👉 To continue using mobile data, you can simply purchase a new package or top up your account.

Yes, in most cases you can top up your plan or purchase additional data once your current package is running low or has expired.

The availability of top-ups depends on the specific plan and destination. Some providers allow direct top-ups, while others may require purchasing a new plan.

How the process usually works:

• You can log in to your account and add more data before your plan expires.
• For Unlimited or Time-Based Plans, you can extend your connectivity by purchasing another package.
• Your new plan will activate automatically once your current one ends or when you arrive in a supported destination.

👉 This allows you to stay connected without reinstalling your eSIM or changing your settings.

Important: We recommend topping up your plan before your data runs out to avoid interruptions.

⚠️ Please note that top-up options, pricing, and availability may vary depending on the country and mobile operator.

In many cases, yes. Once your eSIM is installed on your device, you can continue using it for future trips by purchasing new plans, depending on the provider and destination.

This means you usually do not need to reinstall a new eSIM every time you travel. Instead, you can simply buy another data package and activate it when needed.

How it works:

• Your eSIM profile remains stored on your device even after your plan expires.
• You can add new plans or top up your account for the same eSIM.
• Your new plan will activate automatically when you arrive in a supported destination.

👉 This makes travel easier and faster, especially for frequent travelers, business users, and digital nomads.

Important: Some plans or operators may require a new eSIM installation. Always check the plan details or your account dashboard for specific instructions.

⚠️ We recommend keeping your eSIM installed on your device for future use unless you are instructed to remove it.

If you delete your eSIM profile from your device, it will be permanently removed and your mobile data connection will stop immediately.

In most cases, a deleted eSIM cannot be restored automatically because the installation profile is unique and linked to your device.

Important things to know:

• You may lose access to any remaining data in your active plan.
• Reinstallation may require contacting customer support.
• Some providers may charge a fee or issue a new eSIM profile.
• Availability of reinstallation depends on the specific plan and operator.

👉 To avoid disruptions, we strongly recommend keeping your eSIM installed on your device until your trip is completed.

Tip: If you need to temporarily disable your eSIM, you can simply turn it off in your device settings instead of deleting it.

⚠️ If you accidentally delete your eSIM, please contact our support team as soon as possible. We will do our best to assist you.

In some cases, yes. However, the ability to reinstall the same eSIM depends on the provider, plan type, and whether the eSIM profile is still available in your account.

If your eSIM has not been deleted from your account dashboard, you may be able to reinstall it on the same device or, in certain cases, on a new device.

Important information:

• Many travel eSIM profiles are designed for one-time installation.
• If the eSIM was deleted from your phone, reinstallation may require a new QR code.
• Some providers allow limited reinstallations, while others do not.
• Active plans and remaining data may be affected.

👉 To avoid problems, we recommend not deleting your eSIM unless absolutely necessary.

Tip: If you need to change your device or reinstall your eSIM, contact our support team before making any changes. We will guide you through the best solution.

⚠️ Reinstallation policies and availability may vary depending on the destination and mobile operator.

In most cases, travel eSIMs cannot be transferred to another device once they have been installed. The eSIM profile is usually linked to the original device for security and network compatibility reasons.

Here is what you need to know:

• Most eSIMs are designed for one device only.
• Once installed, the eSIM cannot be moved to a different phone.
• If you change your device, you may need to request a new eSIM or purchase a new plan.

👉 This policy helps protect your account and ensures a stable and secure connection.

Good news: Some providers offer limited transfer or reinstallation options. If you need to switch devices, we recommend contacting our support team before making any changes.

⚠️ Always make sure your device is compatible and unlocked before installing your eSIM to avoid issues later.

No, a travel eSIM can only be installed and used on one device at a time. Once the eSIM profile is activated on your smartphone or tablet, it is linked to that specific device.

This means you cannot use the same eSIM simultaneously on multiple phones or devices.

Important information:

• Each eSIM profile is unique and designed for a single device.
• Sharing the same eSIM between multiple devices is not supported.
• If you need connectivity on several devices, you will need separate eSIM plans.

👉 However, you can still share your mobile data by using the hotspot or tethering feature on your device, depending on your plan and network conditions.

This allows you to connect laptops, tablets, or other devices without installing additional eSIMs.

⚠️ Please note that hotspot availability and performance may vary depending on your destination, plan, and local operator.

If your eSIM is not working, do not worry. In most cases, the issue can be resolved quickly by checking a few simple settings.

Follow these steps before contacting support:

• Make sure your device supports eSIM and is unlocked.
• Confirm that your plan is valid for your current location.
• Check that your eSIM is installed and selected as the primary mobile data source.
• Enable data roaming for your eSIM.
• Turn off data roaming for your primary (physical) SIM to avoid conflicts.
• Disable Wi-Fi and try using mobile data only.
• Restart your device.
• Turn airplane mode on and off.
• Try manually selecting another supported local network in your phone settings.

👉 In many cases, your connection will start automatically once your device connects to a supported local operator.

If the issue continues:

• Contact our support team with your order number and device model.
• Provide screenshots of your settings to help us assist you faster.

⚠️ Our team is available to help you and ensure you stay connected during your trip.

Yes, you can remove or replace it anytime from your phone’s network settings.

Yes, eSIMs use encrypted profiles and are more secure than physical SIM cards since they can’t be easily lost or stolen.